[Resolved]  HDFC Bank — amazing experience from 41514332 executives

i always pay my credit card bill on time last month too i paid on 10 march, which was my last date i paid through atm transfer and my problem started from that day .



on 20 march i got a sms from hdfc bank for billing ammount 357/-rs apporox., which was included "late payment charges of 100/- rs " i dont know why bank put l.p.charges on my card .



i called one 41514332one of executive picked the phone, i asked her why this charges put on my statement her answer was b cos i paid on 10 march, according to me bank give me 20 day payment time from statement date but she was teaching me that i was wrong i have to pay on every 8 of month .i told her if i calculated 20 days from 18 march than it will end on 10 march but invain .she told me " sir aapko itna bhi nahi pata ki late payment par bank to charge lagayega hee and ye to dene hee honge ".



i got frushtrated and disconnected the phone .Again i called 41514332 same day your other executive picked up and confirmed that it fault by bank and she is forwarding my complaint for reversal of late payment charges after her assurance i paid 250 rs (bill was of 357 rs )



Today[protected], i called again b cos i again got bill for 97 rs and i talked to ms .REKHA at 41514332, again she started teaching me about my charges she told me THAT THERE IS NO COMPLAINT FOR REVERSAL OF L.P.Chrages, and she too told me to calculate from jan 09 & but after a long hectic 'debate" she too agreed that it is mistake on HDFC bank end .





I AM COMPLAINING FROM LAST 6 MONTHS THAT I AM GETTING MY HARD COPY on staircase or near to garbage area, your executives told me that it is not banks fault they told me to communicate to the courier company on my end & rectify the problem .we have 3 gold cards in family and every one is facing same problem .



only thing i can say that few of your executive can spoil your company IMAGE . I am complaining on this site by sparing time b cos i believe that my effort can help HDFC bank to do better for your clients .