[Resolved]  HDFC Bank — HDFC Bank Refused to Accept Cash Deposit

My Salary Account is now being converted in to Regular Saving Account and I have got a confirmation for the same from your side. I also need to maintain AQB of Rs. 10000.

I visited Safdarjung Branch of HDFC today (May-13th, 2009) to deposit Rs. 6500- so that I do not have to face the axe of Rs. 750 deduction on account of insufficient AQB.

However, the branch personnel refused to accept cash deposit from me. Following were the arguments made by them:-

1/ They said, I have to close my account and open a new account. ((Why Should I do so))

2/ One have to deposit cash only at the branch where his / her account is. ((What is the meaning of CBS and Computerization?? In this case, I myself visited the branch, however even though if I send my representative- the branch has to honour my cash deposit request)).


I also met the Branch Manager, Safdarjung - Mr. Kocchar. He also supported the above arguments.

NOW, What should be resolution to this unethical practise and customer harassment?? I mean this is such a small service request, nowadays, even B and C grade public sector banks accept cash deposit anywhere.

Regards,

Ashish Bansal,
New Delhi.