With reference to the earlier several communications with HDFC customer care for dispute in the transaction carried out thru my above mention credit card there has been no proper reply as yet.
I would like to give brief on the entire occurrence of the event for better understanding and prompt action to be initiated.
v On 5th January 2009, I got the SMS and call from HDFC call center stating the debit transaction took place in my said credit card. It was online net transaction on 5th January 2009 thru Bharati Cellular amounting Rs. 25000/-
v On the hearing on the incident, I had immediate wrote letter and faxed[protected] to HDFC customer care stating dispute in card transactions.
v After which I had requested to block my credit card & requested for further investigations.
v On 9th January, I received email from Reejesh K.R (Customer Service Officer) who gave assurance of investigating and intimating there are looking into the fraud took place.
v After which there has been several email and telephone follow up done from my end,
v After this incident, there are monthly statement for the outstanding was received but every time the response were matter is still under investigation and there was interest and penalty imposed for non payment.
v I have been chasing your team for prompt reply, but on 11th April 09, the email of investigation still under process was mentioned.
v On 8th May 2009, I get to know there has been amount of Rs. 27136/- has been blocked by credit card department for non payment of outstanding dues. I have immediate reported the incident to the HDFC Manager in Kamala Mills Compound were by they asked to get it resolved thru credit card department only.
v On 8th May 2009, after several follow up with Credit Card Customer Care department for unauthorized blockage of the saving account, finally the amount was released.
The entire story narrate to you shows my concern toward immediate closure of the dispute fraud transaction. If you refer to all my communication, there has been several follow up from my end were as there has been no communication given except we are still investigating the case.
I have been harassed from HDFC recovery department for outstanding dues, when I call up call center the response is we will get back to you shortly.
All said and done but my card dispute transaction is still unresolved, because of which I would request you intervene and help me to resolve.
Thanking you
Sanjay Dhuri,
Mob - [protected]
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