[Resolved] HDFC Bank — Wrong Transaction Charged | |
I have been using HDFC bank credit card no [protected] for last 3 years. But this type of Problem never happens. Last month i did a transaction of Rs 782/- to the BSNL Ltd to pay my mobile bill. Once the transaction failed from the Bank due to some connecting problem with the Server. So after sometime i again tried to pay online, the transaction was done on second try. But it is surprising for me when i received the statement both the transaction was debited in to my account and the bank is asking ti pay both the payments. Also in my statement of BSNL the amount of Rs 782/- was paid only once from the HDFC Bank. So why they are asking for both the transaction. Please do the needful. Thanking You Praneet Vig Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I an having HDFC salary account, On 30th April i tried to withdraw cash from HDFC ATM it's not working so i tried from other bank ATM it declined ther transaction slip come from ... next day when i check from account the amount was debited and when call to HDFC bank they launch complaint. after one month they confirm that's false transation and revert in my account. very next 2 days again they deducted from my account same amount and said that transaction was cleared ... suggestion me some action against them ... amount was not big but if happen agin when amount was large then what ...
Reply
Dear Sir,
I witnessed somewhat same issue while making a payment to ICFAI university towards exam fee. My HDFC card has charged Rs. 2000 twice because the first transaction has been declined. I called HDFC customer care and reported the same. They took the complaint in a real positive manner and asked me to drop a handwritten letter to any near by ATM dropbox for the cancellation of second(repetitive) transaction stating the complete scenario. In next statement the amount has been reversed.
I would advise you to call HDFC customer service and lodge a complaint. They will surely suggest you something.
Regards
priyanka
I witnessed somewhat same issue while making a payment to ICFAI university towards exam fee. My HDFC card has charged Rs. 2000 twice because the first transaction has been declined. I called HDFC customer care and reported the same. They took the complaint in a real positive manner and asked me to drop a handwritten letter to any near by ATM dropbox for the cancellation of second(repetitive) transaction stating the complete scenario. In next statement the amount has been reversed.
I would advise you to call HDFC customer service and lodge a complaint. They will surely suggest you something.
Regards
priyanka
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