[Resolved]  HDFC Bank — direct debit thru my account and wrong commitment

I own a credit card of hdfc from the last 2 yrs, my outstanding amount in last year aug 2008 was around 13000, i was regularly paying my installments then i felt the amount i was giving was just deduction of interest and my principle amount was as usual standing i asked Mr rajan (collection executive ) for a setllement he talked to someone at the same time and the same person on the other side of the phone told me that i have sent ur request of settlement and waived off the interest and settled ur account in 11000/- i have agreed to that but nobody has told me that i will recieve a letter for settlement, he told me that ignore your statements, then again in march when i got a call from some executive that ur installment is due, i explained the same to him on the phone and in march 2009 when Mr.anil manchanda from janakpuri office called me for the payment due to month end i have told the whole story to him and he said that no pay ur current installment and ur request for settlement is already updated in the system & ur outstanding amount is 4000 only and he told me that due to month end i need to pay my installemnt for march 2009 and he will dispatch the letter in a day or two, and i have made the payment of Rs-1000 as an installment amount to the executive, then after some time when i again asked for the settlement letter i was told on phone that there is no settlment has been done on my card and my oustanding amount is 19000 something and now without any information and intimation my account has been put on hold from 1 june onwards and nobody is either responding on cutomer care, and these people are really harassing me apart from my regular payments.

i raelly belive that in respect to this complaint i will get some relief
thanks
Manleen kaur