[Resolved]  HDFC Bank — Negligence / Irresponsible

I'd opted for the Two wheeler loan from HDFC Bank Hyderabad and the executive who contact me was Lokesh. I gave him all my papers and my loan got approved but I wanted to take the bike after 1 week of the date my loan got approved becuase for some reason I had to go to outstation for some emergency work. But after coming back to my city I'm trying to reach out to this executive but his mobile is switch off and when i tried to contact to customer care then first day they just note down in their system that they will contact someone internally, probably sales manager or so who would contact me in 24 hours. But ever after 24 hours there was no call or any single revert. When I again tried to reach out those guys they said that your request has noted down and we are working it. I want to know how much time they need to work on such a request which only require coordination internally. They guys are just messed up with their systems and issues and in the end who is getting the pain, a Customer, whom they trying to acquire by using any hook and crook.

I would like to advise here that if you can't handle such a big customer database they don't go for new customer first try to satisfy the concern of your existing customer otherwise they will also leave out.

Thanks.
-Abhishek