[Resolved]  HDFC Bank — Very Bad Customer Service

Ref: 'HBL=[protected]'

Hi,

I have submitted a form for opening an Online MF Account in July'09 at HDFC Bank, ITPL Branch, WhiteField, Bangalore. The gentleman Chandra Mouli told that it takes 8 working days. Even after 2 weeks, there is no intimation. I had met him 3 times to enquire. Good News by same Gentleman is: form is missing from their secure(?) bank.

I have submitted a new form again in Aug'09, after 2 weeks same story repeated. I have complained online. After one week, Shamelessly, another gentleman(?) Tapas Lenka (Personal Banker) responds: askingto submit the form again (3rd Time!). Also he had a recommendation to approach a Banking Ombudsman!

Is this the service we expect from the people and Bank, which lives on public money? The mail clearly indicates, we donot care for a retail customer like me or an average Indian. Their service quality may be
better for influential few as HDFC is good at promoting themselves in TV advertisements.

For such a silly work: One can Imagine the amount of time spent:

Number of visits to HDFC, ITPL Branch: 5 times
emails: 3
Phone calls:2

Thanks