[Resolved]  HDFC Bank — Unprofessionalism, false claims and misleading customer

My complaint is 583rd according to your own listing, and now I don't doubt why it could be so!
I opened an account in HDFC Bank on MG Road next to my location of business thinking that it would be very convenient operationally, but within a week they shifted to a location which is so inconvenient that it requires half an hour to reach and 40 minutes to return. The plans for shifting may not have been taken within a week, they never informed me and there could be so many other customers like me who were kept in dark about their plans.
There was another branch further down the road on 18th June road, they could have just suggested that I could open my account there.
It seems that all they are concerned about having an account in their credit and whether the customer is put thru inconvenience is non of their concern.

Then they make a claim that one can operate through any branch, which is so untrue as per my own experience.
1. I issued bearer cheques to my employees so that they could withdraw the money from the closest branch, but the branch on 18th June Road refused to give money and asked them to go the the branch in Pato. I had to call up 3 - 4 people to get this sorted.
2. Next came the request for cheque book - one cannot make it at any branch, you have to go the branch where you hold the account. Again had to make 2-3 calls and the lady who was assisting had to speak to her manager to be able to accept the request.
3. I had made clear that the cheque book was required on a urgent basis and have it delivered at 18th June Road branch for which I was informed that i would have to collect it from Pato branch only as my account is there.
4. The icing on the cake is that I receive a message yesterday - "Your cheque book has been sent to MG Road branch on $var4.(cant understand what that means) Pls get in touch with the nearest branch - HDFC Bank." Today when I go to Pato branch to collect my cheque book, they tell me that it has been despatched to my mailing address which is in Mysore! And the best part the person who had called me asking me not to shift my account to 18th June Road branch and dum dumed about any branch operation and blah blah is asking me to get it from Mysore. There is no value for customers time and inconvienence they cause.
The Branch Manager was making a show that he was going to go meet customers and do some PR work but ignoring and giving no solution to the person who has a complaint and sitting right in front of him.
My request is that there should be an independent body appointed by the government to monitor the atrocities and irregularities being done by these private bank, where the customers are being charged and being misled with false claims of services being offered. A rating systems should be put in place which should be published so the customers make a better choice in dealing with the banks.