[Resolved]  HDFC Bank — Bank has issued notice for outstanding without swapping any amount

Hi,
I have Value Plus Visa Card of HDFC Credit Card which I have never used or swapper a single penny ever but bank has issued me a notice of Rs.11783.05 and when I approached the contact person in notice Ms. Swati Nigam, she is not ready to hear my any words and only replied that when you take the service then you shall pay the whole amount and I can't give you any details regarding swapping or any more and after that I approached to customer care of HDFC Credit Card Division and he only replied me that I have noted your complaint and noted my mobile no. also and said the collection team approached you within 24/48 hours but no one can approached me yet. Please help me to out the situation.