[Resolved]  HDFC Bank — Unauthorised Transfer from account

Dear Sir,
I am in receipt of your letter dated 9th September’2009 along with document which you claim are details of transaction made by me.

As I already mentioned in my letter that I rented the car for 2days for an amount of Rs. 265/-(euro). They made me sign this document of Rs. 800/- odd (euro) saying that Rs. 500/-(euro) was just security deposit and will only be charged incase of loss of car or accident. This is actually not a payment slip but just “RENTAL AGREEMENT” as clearly mentioned on the right hand corner of the document and is no way an amount payable by me.

The car was safely return on the required date & time i.e 9th June’2008. The document which you have send clearly indicates that there is no damage whatsoever and its states “half inch minor scratch” on the bumper which was already there when we rented the car we did not think it was of any relevance so we overlooked it and we clearly told the person that this is not our doing across the world you will rarely come across a vehicle on road which does not have a hyaline ½ inch scratch or scrap you can say. Your third document of Rs. 500/- (euro) bears no signature of mine but says RECEIPT PAYMENT this is totally incorrect on your part to issue such a huge amount without prior approval. All credit card companies before making huge payment to parties call their customers for their confirmation which was not done by your bank.

As soon as I had received your bill dated 17.06.2008. I immediately wrote to you on 26.07.2008 that Rs. 500/-(euro) (i.e. Rs.33,380/-) payment has not been incurred by me I cleared the rest of the amount by a cheque of amount of Rs. 23,573/- vide cheque no 148332 of H.D.F.C. Bank on your officers request that the amount of Rs. 33,380/- and the late fee, finance charges would be reverted. The officer’s name was ANU at your sayajigunj, Baroda branch after that I have repeatedly been calling your authority and corresponding and also told you to stop the above payment.

Moreover not only have you charged the amount of Rs. 33,380/- wrongly you have continuously charged late fee, Interest, Finance charge etc forcefully. You have also put hold on my Saving Bank account no [protected] illegally and transferred Rs. 45,935.37 in to your account without my approval. You sent me a letter dated 06.02.2009 saying I could talk to your officer Mr. Achal Trivedi for any disputes but as expected by all your bank official he refused to communicate in this matter and would not received my phone there on.

After transferring this huge amount forcefully which was not payable by me you continued to add late fees, finance charge etc. etc. which you are still doing as on date which is absolutely illegal and not accepted if this is not stopped right away I would be compelled to take serious action in this matter.