[Resolved]  HDFC Bank — Threatening and abusive language used by the Collection agent

Dear Sir/Madam,

This is with reference to my credit card no. xxxxxxxxxxxx4401(HDFC Bank), I would like to point out that I am an old customer of HDFC and regularly clear my dues except in a few exceptional cases in which I have been late due to some financial exigencies.



But one of their branch in Rajouri Garden, New Delhi, Phone no. [protected] (Caller name Mr. Gaurav Sharma, the number given by him was [protected]) abused and threatened today regarding payments where as I have already made payments except for the current month which I have already assured to make by 4th / 5th of January 2010.

The kind of response and talking I have received from the agency is really pathetic and can’t be told in public.


I hope the bank like HDFC should not tolerate this kind of behaviour from its agencies towards its customers.

Also I want immediate action against the said agency. Kindly help me the procdures for these kind of complaints.

Thanks

Regards,
Sunit Acharya