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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I request you pay your kind attention to the fact the i Waseem Ahmed Siddiqui, Nokia Siemens Networks PVT. LTD. 3rd Floor Eldeco Corporate Chambers 1, Vibhuti Khand, Gomti Nagar Lucknow 226010 having contact no. [protected] am holder of hdfc bank credit card no. [protected] which was issued to me on 8th January 2011.
During the Credit card confirmation call ( before recieving of my credit card ) from customer services the executive offered me one HDFC ERGO Insurance policy & He insisted me alot for the same & told me that If I havnt buy this policy then HDFC will not issue the credit card . I asked him so many times that this policy is mandatory or not & He didnt reply me with fact . Then after that I got call from another no regarding the Policy confirmation & the executive mis communicate the same to me & activate the policy.
After that call Immediately, I called to Customer Service centre no & ask them to deactivate & refuse that policy.
Customer Care Executive confirmed me that your policy will not be activated & you will recieve again the confirmation call. Then again after 30 mins I got call from same executive & He behave very rudly . I confirmed him that I dont want any sort of policy & He disconnect my phone without saying anything.
Today I recieve one SMS "Dear Customer, Your HDFC Bank Credit Card has been debited for HDFC ERGO Ins. policy premium. You ll rcv ur policy shortly".
I called to Customer Service centre & register my complaint against the same matter.
Kindly credited the amount & deactivate that policy as soon as possible.
I will not buy any kind of Policy & will not sign the policy.
Kindly revert me on my mail Id (waseem.a.[protected]@nsn.com).
amount i will be in deep trouble i will not be able to feed my family, so i request you to please look into the matter and please try to release my account and settle the credit card issue, i really beg to you please try to release my salary account sir, as you only can justify that my salary is not to high and i am only the person earning in my family of 3 members it is very difficult to run the family in such short amount and upon that if the account is blocked than what kind of trouble i am facing looking that i hope you will look upon my request and try to release the salary account
//br
Waseem Siddique
[protected].