[Resolved]  HDFC Bank — Usage of Abusive Language

I have been there customer form past 4 years and regularly paying there dues.
I received a call from there telecaller regarding there payment of outstanding. i was in the office and was busy in meeting because of that i wasnt able to take there call. when i was able to telecaller started using all sort of abusive language. i have discontinued there services and paid all there overdue.
i want to know the legal implication.i want escalate the matter please guide and advice
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Concern,

As I am a credit card holder of HDFC bank due to financial problem I was unable to pay this month you can check the past record, when your collection team spoken I have told them to wait for 4 to 5 days for the payment but they started arguing with me I have tried to convince them but still they started speaking vulgarly then also I have kept my self cool and at last I have cut the call. Then after they started calling at residence and spoken vulgarly with the family members (i.e. Spouse and Father) a human being from a good family will never keep quite for such kind of language but still I kept my cool because it is my mistake but today morning the way they spoken to my father literally I have lost my cool and taken a decision and called to the call center they told I will get a apology call but I did not get any call so I have given a written complaint if still this calls are not stopped then I will go to the consumer court then we will decide there.



thanking u

santosh h
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32728
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information