HDFC Bank — Fraudulant transaction on Card

Dear Sir

My credit Card was charged with out my authorization for Rs.18780.06 in November 2008. When I received my statement I registered a complaint at HDFC bank that I haven't given any authorization to charge my card for the said amount. I also got a letter from the hotel mentioning that they have wrongly charged my card. I forwarded the letter from the hotel to the bank. I paid all the dues except the Rs.18780.06 & the interest due on that.

Later on I my self investigated and found out that, They where supposed to charge Ms. Anita Gurnani this amount. Later own in March 2009, they charged anita gurnani the same amount.

The bank kept own asking the money. Now the HDFC has blocked my credit card. Now the Westin Resort has paid back the money of Rs.18780.06 to HDFC Bank.

HDFC is again asking me for more money for the Interest.

I would really appreciate if you let me know how I could fight against the HDFC bank & Westin Resort and get my credit card back in good position.

Thanks & Regards

Thomas
[protected]
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused, and request you to send us an email at [protected]@hdfcbank.com with your contact and loan account details, so that we may check the status of your loan. Also request you to please use ID TTU[protected] as your subject, when sending us the email. Once we receive this information, someone from our team will get in touch with you.


Regards,
Customer Assistance, HDFC Bank

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32732
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information