[Resolved]  HDFC Bank — Irresponsible Behaviour and Using Abusive Language

Account number : [protected]
Name : N Satish kumar


I had opened an account with your bank on last August 2008. For that I was provided with a ATM Card. Even though I asked for an International Debit card, I was provided only with that. Then, when I approached the branch, they said that the card was given to me was the Debit card. But recently I found that the card is just an ATM card and not a Debit card. Last week (17th Sep 2008) when I went to meet the Manager of the Branch, he promised that the Debit card will reach me in 4 working days and he got the signature from me also. Then I didn’t get any information on that so I visited the Branch yesterday (25th Sep 2008) to enquire about the same.

The way the Branch Manager and the other staff spoke to me was in a very rude way and it shouldn’t happen to anyone in near future. I was shocked to see those types of staff in a very respectable positions. So far whatever I had imagined about the HDFC Bank’s reputation was completely wrong. Because of the manner less behavior I took the form for closing the account and filled in all the details for closing the account. Your poor service was the only reason for this. After I came out of the Branch, around 7:30 I got a call from the Branch to my mobile number stating that my PIN number reached the Branch office and they asked me to come and collect it. Because of the mental agony and indigestible behavior of your staff, I couldn’t take any decision.

Today, once again I got a call from the Branch (called by Ms Latha and the phone number is[protected] around 4:45 and she asked me to come to the Branch and collect the Debit Card and the PIN. I replied that I had submitted the closing form on the previous day itself and the time is already 4:45 pm. For that she said no problem you can visit the branch and collect everything. So I went to the Branch at around 5:30pm. For more than 20 minutes I was not allowed inside the office. When I called up the same number from where I was called, no one is answering. But the watchman came and told me that nobody from the office called me at all. Finally as the Lady(Ms Latha) happens to come outside, I asked her why she called me and why they not letting me inside the office? She said that my account was closed by around 4:00 pm itself!
If they finalized to close my account, why they called me?

When these kind of things happens to a well educated, holding a good reputation in the city and heading a business worth 15 Crore turnover per year. I couldn’t even think about the poor citizen in this country. I know that you will not take any action against this.

I can open an account with any other Bank in this country. Soon you will realize the cost of losing an existing customer.

After seeing one branch in a big city like Coimbatore, I have decided that even other branches also will be like this.