[Resolved]  HDFC Bank — CREDIT CARD MISUSE

Dear Sir/Madam I am customer of HDFC bank , holding debit and credit cards. I would like to register a complaint regarding misuse of my HDFC credit card information online without my authorization by some unknown person. This happened on 2nd & 3rd September at 8:55 PM and the transaction amount is Rs.29956. I contacted HDFC bank customer care. They are NOT cooperating with convincing answers. They have blocked my card from further misuse , But they are saying transaction which has already happened cannot be reverted back. Later I contacted Head Quality services of HDFC bank. They are now saying matter is under investigation . This transaction was done through a website called ENTROPAY UK. I am registering this complaint against HDFC bank for being so negligent , making security breach and ignoring customer requests causing damage in big way. Regards Laxminarayana
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Aug 14, 2020
Complaint marked as Resolved 
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twice debited from my account of Rs.94/- please re wart Rs.94/- which was debited on 22.04.2011 through net banking my debit card No[protected]
I received sms on my mobile no on[protected],thank you for using your HDFC bank credit card ending xxxx for Rs 17927.65 in SCARBOROUGH at KOODO MOBILE WEBSTORE on[protected]:33:48 , i immediately contacted customer care and got the card blocked and received the confirmation sms on[protected]:47:08. the csc personel asked me to file the card holder dispute form in the nearest HDFC BANK Branch, which i filed at Nowgam HDFC branch and they asked me to confirm further details after 3 days from csc and also confirmed with csc that the merchant has not claimed the amount with HDFC Bank yet.
Dear Customer,

I request you to write to [protected]@hdfcbank.com with your card and contact details, issue details and reference ID TTU[protected]. Will look into it and get back to you at the earliest.

- Anay.

Regards,
HDFC Bank Customer Assistance.
i have checked the koodo mobile webstore site, as per the information available on line .
they do not accept the international credit cards, also they do not ship the goods out side canada, if any odrer is placed online they will cancell it and refund the money back, now i request hdfcbank to take a seroius note of my complaint as i never gone outside india, also the card is in my custody,
if the company accepts the online order, the culprit shall be tracked down by shipment details.
Dear Laxminarayana,

Please write to [protected]@hdfcbank.com along with your contact and credit card details .Kindly mention Reference id TTUOOO[protected] in the subject of your email. Will get in touch with you shortly.

- Anay.
HDFC Bank Customer Assistance
I am a holder of HDFc titanium card no. [protected], . Today on 30/10/2013, 9.23 AM I received messages for my card being debited with Rs. 33239 & Rs. 60. I immediately blocked my card within 15 minutes.

I also lodged FIR for fraudulent use of my card.

I have also dropped the Creditcard dispute form at HDFC ATM.

Now HDFC customer care people are telling me that these transactions will only be reversed if the merchant does not claim payment, otherwise I ll be liable to pay the complete amount.

I would request the team to kindly help me in this regard. I have not shared any of my credentials with anyone. My card was also registered for Netsafe transaction password which only I know. However, strangely these purchases were made online through my card.

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