HDFC Bank Credit Cards — No statements and irresponsible followup

HDFC Credit Card — No statements and irresponsible followup without helping

This is the worst service I have seen in my life. I am having this credit card long back and using it but I didn't get the statements. Without statement I was not ready to pay the outstanding amount so I called up so many times HDFC Hotline numbers for that but I never recieved my statement. After some time some recovery agent start calling for the outstanding amout. I said clearly that give me my two years statement then I will pay the original bill exclusive of the late fees and bank debit charges. But I got only 6 months statement which was not of any use for me. Everytime a new agent was calling me and I have to explain the complete situation why have I not made the payment. Everytime agent requested to me to pay the minimum amount. But as soon as I paid that they stop calling for a month without helping me furhter. I urged so many times for full and final settlement but it was invein. Agent used also abusive languages. I got a warning letter also for that. In reply I explained the case and urged for final settlement of card. Agent has finalize the settlement amount 11900, which is very high and inclusive of some interest. I said that I will pay the whole amount immidiately but only the right amount and I have written also two mails for that but I didn't get any reply. I got finally one statement stating that my documents is now being sent to RBI. If this is the case I will be a defaulter but the problem is not from my side. I am always ready to pay the correct ammount. I seek now help from your side. Please help me out from this situation.

my credit cards statement has not received yet .please send it to my mail as soon as possible.
my credit card no is [protected].thaks. waiting for your reply.