[Resolved]  HDFC Bank — Deducting funds without my knowledge

HDFC Bank — card has blocked without my knowledge.

Hi,

My name is Radhey Shyam having HDFC account A/c no:[protected] and my mobile no is:[protected]
It is very bitter experience with HDFC and recently i faced one major problem.i have given my atm card to my parents leaving in Delhi so that they can withdrwas the money and now its festive season so they required the money on urgent basis.
now problem is that when My father went to atm machine the card got stucked inside the ATM machine and gave an error that it got expired.Later i called to hyderbaad CC and spoke to Ms.kranti on 2nd oct.She told me that card has been blocked and their is not reason meantioned in the database.Later she gave me assurance that iwill get a call from my delhi branch and they willl give me explaintation.Till today i did not recieved any call so i agian called up to Delhicc executive and spoke to Sweta Paul.I had quite bed experience while talking to Delhi CC executive named as Shweta Paul.She is very arrogent and dont know how to talk and when i told him the same then she put
me on hold for 25 minutes and at last i have to disconnect the call as it was STD call and i was not geting any response from other side.
Again i called and logged a cpomlaint againest Shweta paul for her mis behaviour and create a trouble to customer.Compalint id is[protected].
I am very angry & disappoinnted on HDFC's response and very frustrated about thier customer service.I have spent my 3 days and around 3 hours
and wasted money on STD called while talking to CC executive but till now not helping hand come.

Now i am looking for the resolution on my below query and want some companstation for the problem being created by HDFC bank.
1.I need the detials that who put a request to block my atm card.
2.Why it is not informed me through email or phone that my card has been blocked.
3.Why i did not recieved a new card so far.
4.How can HDFC compansate the problem for which my family is suffereing that they can not withdraw money while they required it on urgency
and need to deposit some EMI.
5.what action has been taken against Shweta Paul of her misbehavior and i want a apology letter from her.


Hope i will get an response from HDFC soon.

Thanks
Radhey Shyam

I too have few bad experiences with HDFC.

I called customer service twice for applying credit card. Both the times, they said one of their executive will call me. But they never did.

I called one of my executive personally to my place and submitted all the docs for credit card. He said one of their staff will call me for verification within 3 days and card will be dispatched in 15 days.

I waited for almost a month. Then when i called them, they said they never received my documents.

And then i called them up for installing Debit Card machine at my store, they said same as one of their executive will call me. But they never did.


HDFC IS INACTIVE.