[Resolved]  HDFC Bank — Extra interest charged even after submitting ECS mandate

Address:

Bangalore, Karnataka

On 31-Aug I got loan disbursed from HDFC Ltd Jayanagar branch. I gave the ECS mandate form to start the EMI direct debit from my HDFC Bank savings account from Oct 5, 2013. But I found that no debit was done. When I contacted HDFC Ltd Marathali Service Center, I was told the ECS mandate was not even submitted to the bank by HDFC Ltd. So the form was lying in file for more than a month. I went to HDFC Marathali office on Oct 8 and gave them a fresh cheque of Rs 44273 as per the EMI calculated originally. But today I received a call from HDFC Ltd back office that I will be charged Rs 333/- extra for the delay. WHY? It is the fault of HDFC Ltd that EMI was not debited by them on time. I was told if HDFC office confirms that these extra interest charges can be reverted than they will do it. But how to make it happen? How to make it happen in their software application ? I was already told by HDFC Ltd Marathali that everything is ok and no extra charges. I have received no reply to my emails to HDFC customer care and [protected]@hdfc.com at Jayanagar branch. They have not even acknowledged the emails.