I had swiped my food card yesterday night (7-August-2013) at 8:14 PM (at Grand Fresh , Koroth Tower, High School Junction, Vennala, Ernakulam(Kochi); Card No: 10701107; Phone No: [protected]) when my food card balance was INR 2282.80.
(Attached the Bills).
I had purchased for INR 286.00 only, however the amount got deducted twice (Total amount deducted - INR 572.00).
Balance was reduced from INR 2282.80 to INR 1710.80 for food items purchased for amount INR 286.00.
The grand fresh shopkeeper swiped the card 2 times.
1st time swiped - Got network error & the shop keeper returned me the card saying the bill was not getting printed & card is faulty/does not have balance. I informed him that I had recently purchased with the same card on 3rd-August-2013 (Saturday) & it has enough balance.
However it seems the amount INR 286.00 got deducted - in the 1st swipe itself, but there was no bill generated.
Balance Amount SMS - 8:15:31 PM
Amount (In Food Card) - INR 2282.80
Amount deducted - INR 286.00
Balance Amount (In Food Card) - INR 1996.80.
2nd time swiped (again) - Bill got generated (Attached the same). Merchant Copy was signed & given to the shopkeeper.
Again INR 286.00 got deducted.
Balance Amount SMS - 8:16:16 PM
Amount (In Food Card) - INR 1996.80
Amount deducted - INR 286.00
Balance Amount (In Food Card) - INR 1710.80.
Contact Details:
Name: Rahul Somarajan
Mobile: [protected]
Food Card Number: [protected]
Note: From yesterday night I have been reaching the phone numbers of Grand Fresh[protected] & HDFC Food Card[protected]. No one was picking the phone & I was not able to reach anyone to get the amount INR 286.00 credited back to my food card account, which was deducted wrongly.
Request your help in getting the amount INR 286 (wrongly debited - either due to the shopkeepers mistake / network error) to be credited back to my Food Card Number: [protected].
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