[Resolved] HDFC Bank — Unauthorised transaction from account | |||
I had lost my HDFC Bank Debit Card (No. [protected]) some time after 14.05.2006 (the last time I withdrew Rs 3000 from Lajpat Nagar ATM). I didn't realise I have lost the card until I wanted to withdraw money on 25.05.2006 and found the card missing. I got the card blocked immediately but by then 3 unauthorised withdrawals of Rs 15,000 each were already made on 20th, 21st and 22nd May 2006). I contacted the branch and after much deliberations and requests (the whole time the guy at the other end kept telling me that it was because of my fault since I lost the card), I was given a form to be filled and enclosed with FIR & letters giving details of the event and transactions disputed. I supplied the above mentioned documents the very next day. I was promised that the disputed amount will be credited to my account but will be "holds funds" and an investigation will be undertaken. But the amount was NEVER credited back to my account. Plus, I was NEVER intimated about the proceedings or result of the 'investigation'. My point is even if I lost my card, how come the person who found it got the PIN? Now, I am not so stupid to share the PIN with anyone. Plus, when I asked the bank to see the CCTV footage and get the person caught, they said there is no CCTV at our ATMs. After 2 months of the incident, I had contacted the customer care guy at the bank and he had told me that I will soon hear from the bank. But I never got any response. After some more time, I got frustrated and even stopped following up. But again after around 2 years, I sent a mail to the customer care cell (that i got to know from some forum) but no one replied. Is this the kind of service one expects from a bank? They even didn't have the courtesy to tell me what happened in their investigations. Plus, I also applied for the reissuance of another debit card but it hasn't been sent to yet. I request the bank to look into this matter and reverse the amount in my account or ATLEAST inform me about the result of their 'investigation'. Faraz Alam HDFC A/c No. :[protected] Mobile: [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
"The machine disbursed 3 Rs. 500 notes and 5 Rs. 1000/- notes."
ERRATA
The machine disbursed 3 Rs. 500 notes and 5 Rs. 100/- notes.
ERRATA
The machine disbursed 3 Rs. 500 notes and 5 Rs. 100/- notes.
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I repeatedly told him that believe me, these notes indeed came out of HDFC bank's ATM but he didn't accept. Finally, I gave him a dresssing down and came back. I still have one of those Rs 500 notes in my pocket.
I fail to understand how HDFC treats its customers like this. I have accounts in 3 banks and my experience with HDFC was way worse.
- Faraz Alam