[Resolved] HDFC Bank — executive used bad words against me | |||
I Dhruval P Mehta had the platinum cards of HDFC Bank whose credit limit is Rs1,50,000.As till Aug'10 my outstanding was nearly 60000rs. As i have family problem and illness in my family i was not in conditin to pay ur minimum amount also last month. In aug'10 i got a call form ur aganecy that my outstanding is there i told them to pay till 25th as i was getting a sum of 40000 from my source. They say 'k again they call on 25th i told my money is coming before 7th of sep'10.So plz understand my problem and give me the time that the executive told me 'k. Suddenly call come from him again on 30th Aug'10 and he force me to pay the minimum amount but i was nt in condition to pay that. As then i tell i will pay before 7th sep'10. Then he started using the Bad Words on my mother , father and family. Hey these is the way for ur collection i want to asked that? Sir my credit card no is [protected]. Sir and i got as call from these no [protected]. So i want ot knw that these type of executive u hire. Hey now he is not picking up my phone also. He told he is not from the agency but from HDFC bank ringroad.Sir i[censored] see my A/c i am nt using your credit card since i had O/S more then 1 Lac. i knw that i have to completed my due then only can used it again. As i got many call form Your Bank for good scheme still i didnt accept it. If i want to default then i mite used 1,50,000 instead of 60,000.And my Credit was still working that the main points & i almost pay[protected] interest to your bank for my late payment. Still your bank consider us as a Defualter. Atleast see my statement and take the decision.On 2nd i got a call From Mr.Bilalbhai and he talk me really in nice and decent way, he promise that he will present that executive in front of me then i had pay 40000 to your bank. I also request U to take a action against that Executive else you will lose your premium customer. Hey i did not say that there is no mistake of my but clap always happen by two hands. Sir i want to say problem can come in life to everyone,so U have to understand the customer also Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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My name is Vikash Aggarwal ([protected]@gamil.com) date of birth 15/02/1984, and I am a true and valuable customer for over an year now associated with HDFC.
However, I raised a query regarding the late payment charges on my July or may be August credit card statement. Although, I have not received the statement on time which is why there was a delay in the payment for merely a day or two, I clearly mentioned this to your customer care executive on Thursday the 13/Sep/2012 and your executive stated that the charges will be reversed and you'll get a new and updated statement with the reversed charges. I was satisfied with the answer then.
However, I still have no statement from HDFC as I want to pay and clear the correct outstanding amount.
So, I called your customer service executive (Ms. Chanchal) today on 17/September/2012. Cutting the long story short, I like to mentioned that I raised the same question again regarding the revised statement, initially she disconneted the call. I dialed the call again and thankfully I got to speak with her again.
Now, coming straight to the point she was no help at all with a very rude behaviour and not ready to liesten to me. Being a loyal customer of HDFC I have never thought of such an unacceptable behaviour of your CCE to me. She was not even telling her name properly when I said that I'll raise a complaint over such negligent behaviour.
Keeping apart the behavioural and rudness of your CCE, I asked her, if I can speak with a floor Supervisor. She said that Supervisor's are available but she won't let me talk to them to get the resolution of my issue.
She kept on saying that charges has been removed, but as a customer you please tell me that shall I trust merely the words of a person whom I don't even know, who's not even telling me her name.
I just asked for some kind of confirmation regarding the waiver of the late charges of Rs. 500 for my mental satisfaction and piece of mind.
But now I am forced to realise that I was too demanding and have asked something out of the blue? I was really not expecting such rude and arrogant behaviour from your CCE.
Now I am feeling if by accepting your credit card facility and by using it regularly. Have I made a correct decision or not?
I am losing faith in HDFC and their employee's unless I get a written confirmation that my late charges has been removed and please consider my suggestion as to keep the people as your CCE who know's how to talk with loyal cutomer's like me.
Hope that you will look into this matter very seriously and revert with solution.
Thanks & Regards
from NOT A SATISFIED CUSTOMER OF YOURS
VIKASH AGGARWAL ([protected])