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[Resolved]  Hdfc Bank — HDFC Credit Card using abusive language and blackmailing my parents

I have defaulted in payment for one month and I agree. The days has not been kind. I am trying to setup my own startup, and things like these happen.

However, HDFC Credit card collection team has been using abusive language and blackmailing my parents to pay the balance amount. Their head my Amit Raj, calls me from this number [protected]. He and his team has been calling my parents and blackmailing them, and using abusive language to them as well.

As I understand, it is illegal to even mention the balance amount to anyone else but me. Leave apart, asking them to pay my balance.

I have been requesting Mr. Amit to stop the calls to my parents, and have mentioned that I am ready for a settlement. He said, he will get back to me with the final figure but he has not. Instead he and his team is continuing harassing my parent. I stay in a different town, and hence not able to help much.

This is not acceptable. What can I do?
Complaint marked as Resolved 2020-08-13 19:42:05
Complaint comments  4 CommentsShare0Tweet0

Comments

Credit Card — USING ABUSIVE LANGUAGE

Dear sir,

1. I Maj surendra kumar serving in ARMY as an Offr. I am having Master credit card no [protected] which is valid up to 04/10. Being an army officer i was away from the station on official duty for two month. In that period i could not check/monitor my dues to be paid to hdfc bank.

2. After joining back i submitted cheque rupees 3400/ as dues against my credit card. I had given in wrinting to the bank that amount against my credit card to be recover from my saving account. my saving bank account number is[protected]. Same procedure was adopted by bank since i took credit card.

3. Now i am getting call from recovery branch of call centre. In which i have been abused by ms/mrs kanika and ms/mrs nidhi. Both the caller had abused and used unparliamant langauge which is unwarrnted. I got a call from [protected].

4. The behaviour of the above laday is seems samless. Which any human being may not accept it.

5. May i request you to educate your employee to avoid any legal complication on later stage.I am also requesting you kindly deduct out standing amount of my credit card from my saving account as it was happening earlier.

6. Thanking you and looking fwd possitive response.

Credit Card — blackmailing

[protected] credit card no.
Dear Sir,

I have paid my full amount as settled against my card,now as im begging for no dues certificate Mr. Amit from your Gurgaon branch asking for Rs.1147/- to issue no dues certificate,he rang me over my mobile few days ago by his own mobile bo.+91 [protected]. May I trust on him as I have been earlier to cheated by false commitment of Ms. Chanchal who just for the sake of her duty or monthly target asked me to deposit some amount in ur branch as per her instructions where she promised or committed to send me the no dues certificate in next 7 working days where as already more than 120 days over,now again same episode.Now they say that Mr.Amit didnot go through the details & I have to pay rs.15000/- to have the certificate,my problem is that my cheque got dishonoured but i paid full amount & penalty charges too.

With regards,

Nihar Raj Singh
Mobile:+91 [protected]

HDFC — abusive language

One telemarketting person telling from hdfc bank used abusive language to a old lady my mother
Dear Sir/Madam,

We are sorry to hear about the behavior of one of our executives. We will investigate this from our end and take it up with the concerned teams. However, we would require a few details from your end to look into this. We request you to write to [protected]@hdfcbank.com with your full name and contact details, details of your account or credit card with us (if you have any) and the reference number TTU[protected]. Also, let us know more details about the call that you received. We will be able to assist you better with these details.

Regards, Customer Assistance, HDFC Bank

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