[Resolved]  HDFC Bank — HDFC Life Sampoorn Samridhi

Address:

North 24 Parganas, West Bengal

I enrolled a policy in HDFC life on 15th Jan 2013.
Policy name: HDFC Life Sampoorn Samriddhi Insurance Plan
Policy Num:15740065
Policy Holder Name: Rajib Chowdhury
Contact Num: [protected]

When the HDFC Life Representative Rahul( Ph Num :[protected]) called me for that policy he assured me that the premium would be payable for 5 years (INR 25000 per year *5) and after 5 years assured maturity amount would be 1,93,000 Rs.But when I received the policy paper on 25th Jan,2013,it says the policy premium is to be paid for 11 years and the maturity amount is 2,18,975 Rs.maturity date 15/01/2024.the nominee details is totally wrong and I don’t even know the nominee.
So according to the policy I have to Pay approx 2,75,000 RS in 11 years and after 11 years I will get 2,18,975 RS.Is it called an investment plan? Are you making fun of the customers?After getting the documents signed by me HDFC representative filled the documents with 11 years policy and 2,18,975 RS maturity amount.

So I called the same representative Rahul( Ph Num :[protected]) today and he asked me to sort the matter in HDFC life office and he could not help me in this matter.When I asked him as he was the agent he needed to look after my concern,He abused me using slang language (“Tu jo ukharna hai ukhar lijiye,Tu mere ek baal bhi ukhar nahin sakta” ) .Is this way of handling a customer who is in trouble.then I called your customer care and the representative also told me he could not help me in any way in this matter of wrong policy and the misbehave.
I went to HDFC bank Sector V Saltlake Kolkata branch and they told this is not an issue of HDFc bank as this is HDFC life issue and not related to HDFC bank.

Then I went to HDFc Life Saltlake BD Sector branch and the customer care executive told me the policy was issued through one brokerage firm and they could not do anything.But as a customer I was not aware whether the person who collected my docs,who called me,who collected my checque were from any 3rd party vendor.I knew I issued the cheque for HDFc Life and they represented themselves as HDFC employee.The existence of third party is completely under HDFC Life’s knowledge and the end customer should not bother about them.

Agent Details:
NETAMBIT INSURANCE BROKING INDIA LTD
ADDRESS : C-20 SECTOR 7 NOIDA UP
CODE 00456065
LICENSE NO:403

The executive in HDFC life ,BD Block,Saltlake told me to cancel the policy but in this method I will lose 1000 rs as different charges.But according to policy provisions I am supposed to provide only stamp Duty (Rs 43.79)+Medical Examination incurred By HDFC on me (RS 0 [Zero])+proportionate Risk premium for the period on Cover ( 684.93 Rs) Which is lesser than 1000 RS.But Why will I give that amount where HDFC life gave me wrong information?

So At the end of the day I will be the loser where I abused by your representative,I lost 1000 RS.But I will go ahead with this cancellation and then take this issue to consumer forum and Insurance Ombuds process.