[Resolved]  HDFC Bank Housing Loan — Signing off rate 12% and then taking rate 13.25%

Address:

Bardhaman, West Bengal

I have taken a Housing Loan from HDFC Ltd. On 27th Nov 2006 HDFC had approved a housing loan of Rs3,22,000 /- only at the rate of 11% pa(fixed rate) for a term of 15 years. Finally when the loan was reimbursed on 27th Oct 2007 I was charged interest at the rate of 12% pa(fixed rate), which I had accepted. Had I knew the rate is 13.25% pa(fixed rate) I would have gone for some other banks. However Kumar Ajit assured me that the rate was 12% pa(fixed rate), after which I signed on the dotted line.

However after payment of 2 installments I am being told by HDFC that I am a defaulter & my EMI is 13.25% and not 12%. There after I have made several rounds of HDFC Bank Asansol, dropped mails and answered to lots of phone calls from HDFC Bank Kolkata. It has been more than 9 months and the matter is still not settled.

For over more than a year the issue went on and at the last I had to get loans from outside and repay the entire amount to HDFC Ltd. They came back saying that it was a manual error on their side but the consumer had to face all the fines and dues and interest at the increased rates.

In short HDFC Ltd has cheated the customers.
1. Mislead the customer
2. Dragged a problem for more than a year which could have been resolved in a few days
3. Cheated the customer by saying that the ROI is 12% pa and made him signed on the papers where it was written 13.25%.
4. Took their own time to reply to queries (Minimum I had to send 3 reminders, this time it was 5)

=======================================================================
Entire mail communication below
=======================================================================


From: Kusal Prakash/KOL/TCS
To: Akash Kar <[protected]@hdfc.com>
Cc: Amit Roy <[protected]@hdfc.com>, Kikim H Gurung <[protected]@hdfc.com>, Kumarjit Sengupta <[protected]@hdfc.com>
Date: 12/28/2009 04:35 PM
Subject: Re: Fw: Meeting on 28/3/09, loan account no[protected] Reminder 4


Akash

Its very strange that I have not received any mails from Kumarjit(17Nov, 16Dec). Earlier I had received all mails from him! I will check with the network team whether it ever reached our gateway? Meanwhile thanks for the confirmation I will look forward for the quotation.

Regards & Thanks
____________________________________________
Kusal Prakash
Office - 033 6636 4282
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
jh
Website: http://www.tcs.com



From: Akash Kar <[protected]@hdfc.com>
To: Kusal Prakash <kusal.[protected]@tcs.com>
Cc: Amit Roy <[protected]@hdfc.com>, Kikim H Gurung <[protected]@hdfc.com>, Kumarjit Sengupta <[protected]@hdfc.com>
Date: 12/28/2009 04:03 PM
Subject: Re: Fw: Meeting on 28/3/09, loan account no[protected] Reminder 4




Dear Kushal,

Kumarjit I had earlier mailed earlier you on 17th November and thereafter
on 16th December.

We are sending the quotation by today's courier to your house address

Thanks & Regards

Akash Kar
HDFC Limited
First Floor, Tech International Bldg
Behind : Suhatta Shopping Mall
Red Cross Road, City Centre
Durgapur - 713216
[protected]
[protected]
[protected]@hdfc.com



From: Kusal Prakash <kusal.[protected]@tcs.com>

To: Akash Kar <[protected]@hdfc.com>, Kumarjit Sengupta <[protected]@hdfc.com>

Cc: Amit Roy <[protected]@hdfc.com>, Kikim H Gurung <[protected]@hdfc.com>

Date: 12/28/2009 02:52 PM

Subject: Re: Fw: Meeting on 28/3/09, loan account no[protected] Reminder 4







Akash

Thanks for the mail, I am surprised that this mail has not come to my mail
box when Kumarjit had sent but it has come when you have forwarded it!!. I
have checked my mail box and I can see all mails before and after "
12/16/2009 09:27 AM " except this one, which is very strange indeed.
The mail from Kumarjit was sent on 16Dec09, one month after the 2 working
days mail. Was any other mail sent by him prior to it?
Please send the quotation to my house address. This was agreed with
Kumarjit the other day. Also I would be grateful if you could let me know
in advance when you are sending it so that I can ask someone in my house be
attentive to it.

House address:-
Kusal Prakash
Saraswati Kunj
H/O Mr M C Prakash
Hill View Park(North)
Opp Banerjee Stores
Asansol 713304
Dist : Burdwan(WB)

Regards & Thanks
____________________________________________
Kusal Prakash
Office - 033 6636 4282
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
jh
Website: http://www.tcs.com



From: Akash Kar <[protected]@hdfc.com>

To: kusal.[protected]@tcs.com

Date: 12/28/2009 02:26 PM

Subject: Fw: Meeting on 28/3/09, loan account no[protected] Reminder 4








Kumarjit has replied back to you long back. Please check your mailbox.
Forwarding the mail send by him to again.

Regards

Akash Kar
HDFC Limited
First Floor, Tech International Bldg
Behind : Suhatta Shopping Mall
Red Cross Road, City Centre
Durgapur - 713216
[protected]
[protected]
[protected]@hdfc.com
----- Forwarded by Akash Kar/Calcutta/HDFC on 12/28/2009 02:23 PM -----

From: Kumarjit Sengupta/Calcutta/HDFC


To: Kusal Prakash <kusal.[protected]@tcs.com>


Cc: Amit Roy/Jamshedpur/Calcutta/[protected]@hdfc, Akash
Kar/Calcutta/[protected]@hdfc, Kikim
H Gurung/Calcutta/[protected]@hdfc


Date: 12/16/2009 09:27 AM


Subject: Re: Fw: Meeting on 28/3/09, loan account no[protected]
Reminder 4





Dear Sir,

Request you to check your mailbox. we had indeed mailed after 2 working
days , saying that the quotation was ready with us and requested you to
confirm as to how we should be sending it across to you.

Once again requesting you to let us know, how can we send it across to you


Regards



Kumarjit Sengupta
HDFC LTD, DURGAPUR
[protected]/2549778











From: Kusal Prakash <kusal.[protected]@tcs.com>


To: Kumarjit Sengupta <[protected]@hdfc.com>


Cc: Akash Kar <[protected]@hdfc.com>, Amit Roy <[protected]@hdfc.com>, Kikim
H Gurung
<[protected]@hdfc.com>


Date: 12/15/2009 08:18 PM


Subject: Re: Fw: Meeting on 28/3/09, loan account no[protected]
Reminder 4







Kumarjit

Another 1 month has passed and I have not received any updates, you said it
will take 2 working days!

Regards & Thanks
____________________________________________
Kusal Prakash
Office - 033 6636 4282
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
jh
Website: http://www.tcs.com


From: Kumarjit Sengupta <[protected]@hdfc.com>

To: Kusal Prakash <kusal.[protected]@tcs.com>

Cc: Akash Kar <[protected]@hdfc.com>, Amit Roy <[protected]@hdfc.com>, Kikim H
Gurung <[protected]@hdfc.com>

Date: 11/13/2009 09:33 AM

Subjec Re: Fw: Meeting on 28/3/09, loan account no[protected] Reminder
t: 4








Dear Mr Prakash,

We apologize for the delay involved. However we are trying to get the
quotation from the accounts. As you might be aware that one of your
prepayment cheques was returned from bank.We had received the payment for
it in the subsequent month. So we had to do the recalculation once again.

We understand that it has taken some considerable time, however we would
get back to you with the quotation within the next 2working days

Regards

Kumarjit Sengupta
HDFC LTD, DURGAPUR
[protected]/2549778









Kusal Prakash
<kusal.[protected]@tcs.com>

To
11/12/2009 08:06 PM Kumarjit Sengupta <[protected]@hdfc.com>,
Akash Kar <[protected]@hdfc.com>
cc
Kikim H Gurung <[protected]@hdfc.com>, Amit
Roy <[protected]@hdfc.com>
Subject
Fw: Meeting on 28/3/09, loan account
no[protected] Reminder 4















Kumarjit/Akash
Its been nearly 2.5 months that I have asked for the quotation and till
date I have neither received the quotation nor I have seen any responses in
mail from either of you.

Kikim/Amit
Is this what you call "...constant endeavor to provide outstanding service
to our customers & ensure that their experience with us is always
pleasurable " or these words have all together a different meaning.
For me relationship with HDFC was a very painstaking and trouble some one
and which led me to borrow money and repay entire loan to HDFC.

Regards & Thanks
____________________________________________
Kusal Prakash
Office - 033 6636 4282
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
jh
Website: http://www.tcs.com
----- Forwarded by Kusal Prakash/KOL/TCS on 11/12/2009 07:31 PM -----

From: Kusal Prakash/KOL/TCS

To: Kumarjit Sengupta <[protected]@hdfc.com>, Akash Kar
<[protected]@hdfc.com>

Cc: [protected]@hdfc.com, [protected]@hdfc.com

Date: 10/13/2009 12:52 PM

Subject: Fw: Meeting on 28/3/09, loan account no[protected] Reminder 4










Kuamrjit/Akash

Any updates on this? Not sure what's keeping it on hold?

Regards & Thanks
____________________________________________
Kusal Prakash
Office - 033 6636 4282
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
BAL CCP Offshore Delivery Manager
jh
Website: http://www.tcs.com
----- Forwarded by Kusal Prakash/KOL/TCS on 10/13/2009 12:48 PM -----

From: Kusal Prakash/KOL/TCS

To: Kumarjit Sengupta <[protected]@hdfc.com>, Akash Kar
<[protected]@hdfc.com>

Cc: [protected]@hdfc.com, [protected]@hdfc.com

Date: 10/01/2009 08:51 PM

Subject: Fw: Meeting on 28/3/09, loan account no[protected] Reminder 4











Kuamrjit/Akash

1 month and I am still waiting for the quotation / response!!! Whats the
status on this?

Regards & Thanks
____________________________________________
Kusal Prakash
Office - 033 6636 4282
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
BAL CCP Offshore Delivery Manager
jh
Website: http://www.tcs.com

----- Forwarded by Kusal Prakash/KOL/TCS on 10/01/2009 08:49 PM -----

From: Kusal Prakash/KOL/TCS

To: Kumarjit Sengupta <[protected]@hdfc.com>

Cc: Akash Kar <[protected]@hdfc.com>, [protected]@hdfc.com,
[protected]@hdfc.com

Date: 08/26/2009 05:04 PM

Subject Re: Fw: Meeting on 28/3/09, loan account no[protected] Reminder
: 4









Kumarjit

Thanks for the papers, as discussed pls send me the quotation in house
address as the one that was provided to me was hand written. Do let me know
by when it will reach home so that I do not need to chase un-necessarily.

Regards & Thanks
____________________________________________
Kusal Prakash
Office - 033 6636 4282
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
BAL CCP Offshore Delivery Manager
jh
Website: http://www.tcs.com

Kumarjit Sengupta
<[protected]@hdfc.com>

To
08/05/2009 05:47 PM Kusal Prakash <kusal.[protected]@tcs.com>
cc
Akash Kar <[protected]@hdfc.com>,
[protected]@hdfc.com,
[protected]@hdfc.com
Subject
Re: Fw: Meeting on 28/3/09, loan account
no[protected] Reminder 4




















Dear Mr Prakash,

Your file and all the documents has come , you may take it from our Asansol
Office on Saturdays &Wednesdays


Regards


Kumarjit Sengupta
HDFC LTD, DURGAPUR
[protected]/2549778





Kusal Prakash
<kusal.[protected]@tcs.com>

To
08/03/2009 09:25 PM Kumarjit Sengupta <[protected]@hdfc.com>,
Akash Kar <[protected]@hdfc.com>
cc
[protected]@hdfc.com,
[protected]@hdfc.com
Subject
Re: Fw: Meeting on 28/3/09, loan
account no[protected] Reminder 4























Kumarjit/Akash

My responses below in RED

Regards & Thanks
____________________________________________
Kusal Prakash
Office - 033 6636 4282
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
BAL CCP Offshore Delivery Manager
jh
Website: http://www.tcs.com

Kumarjit Sengupta
<[protected]@hdfc.com>

To
07/24/2009 11:36 AM Kusal Prakash <kusal.[protected]@tcs.com>
cc
Akash Kar <[protected]@hdfc.com>,
[protected]@hdfc.com,
[protected]@hdfc.com
Subject
Re: Fw: Meeting on 28/3/09, loan account
no[protected] Reminder 4
























Dear Mr Prakash,


Sorry for the delay in response.
Kusal : Its not the 1st time that you have responded late(after 3
reminders) so you need not be sorry about that, its the order of the day.


We are unable to use our servers due to technical fault at BSNL's end.
Kusal : How long have you been unable to use the servers due to technical
fault at BSNL's end? From 7Jul to 23Jul(span of 16 days)!!! you want to
tell me that HDFC Ltd, Durgapur was unable to do any work for the past 16
days. If HDFC Ltd, Durgapur is on non operative mode cant anything be done
from other branches of HDFC Ltd. What type of contingency plan you have? I
am surprised to see such a big organization like HDFC Ltd having none such
plans and keeping customers on hold for no fault of theirs!

Our Durgapur office still cannot access the system. In view of that we
would request your cooperation.
Kusal : You have always received my co-operation far in excess. Pls do not
take me for a ride any more and return all my documents asap. And the next
time you reply to a mail pls reply with a ETA(date). I cannot run at the
back of you any more. Respect the time and effort of your customers.

We are trying to expedite the matter as soon as possible

Regards

Kumarjit Sengupta
HDFC LTD, DURGAPUR
[protected]/2549778



Kusal Prakash
<kusal.[protected]@tcs.com>

To
07/23/2009 08:55 PM Kumarjit Sengupta <[protected]@hdfc.com>,
Akash Kar <[protected]@hdfc.com>
cc
[protected]@hdfc.com,
[protected]@hdfc.com
Subject
Fw: Meeting on 28/3/09, loan account
no[protected] Reminder 4



























Kumarjit/Akash

I am yet to hear from you on this...

Regards & Thanks
____________________________________________
Kusal Prakash
Office - 033 6636 4282
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
BAL CCP Offshore Delivery Manager
jh
Website: http://www.tcs.com
----- Forwarded by Kusal Prakash/KOL/TCS on 07/23/2009 08:41 PM -----

Kusal
Prakash/KOL/TCS

To
07/16/2009 02:28 PM Kumarjit Sengupta <[protected]@hdfc.com>, Akash
Kar <[protected]@hdfc.com>
cc
[protected]@hdfc.com, [protected]@hdfc.com
Subject
Fw: Meeting on 28/3/09, loan account no
[protected] Reminder 4


























Kumarjit/Akash

I have not seen any replies to this mail, whats the current status? Pls let
me know the date when I am going to get ALL MY PAPERS.

Regards & Thanks
____________________________________________
Kusal Prakash
Office[protected]
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
BAL CCP Offshore Delivery Manager
jh
Website: http://www.tcs.com
----- Forwarded by Kusal Prakash/KOL/TCS on 07/16/2009 11:40 AM -----

Kusal
Prakash/KOL/TCS

To
07/07/2009 09:00 PM Kumarjit Sengupta <[protected]@hdfc.com>, Akash
Kar <[protected]@hdfc.com>
cc
[protected]@hdfc.com, [protected]@hdfc.com
Subject
Fw: Meeting on 28/3/09, loan account no
[protected] Reminder 4


























Kumarjit/Akash

I have submitted the following amount against Cheque Number 545699, HDFC
Bank. I can see the amount has been debited from my account. The breakup is
as follows:-
|[protected][protected]+--------+[protected]----|
| Principal Payment | Rs | 176,985.00|
|[protected][protected]+--------+[protected]----|
| EMI O/S | Rs | 8,397.00|
|[protected][protected]+--------+[protected]----|
| Additional Interest | Rs | 108.00|
|[protected][protected]+--------+[protected]----|
| Incidental charges | Rs | 125.00|
|[protected][protected]+--------+[protected]----|
| Simple Interest | Rs | 193.00|
|[protected][protected]+--------+[protected]----|
| TOTAL | Rs | 185,808.00|
|[protected][protected]+--------+[protected]----|











Earlier the agreed date for giving all the original documents was 16.07.09,
pls let me know the new date.

Regards & Thanks
____________________________________________
Kusal Prakash
Office - 033 6636 4282
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
BAL CCP Offshore Delivery Manager
jh
Website: http://www.tcs.com
----- Forwarded by Kusal Prakash/KOL/TCS on 07/07/2009 08:52 PM -----

Kusal
Prakash/KOL/TCS

To
06/25/2009 09:52 PM Kumarjit Sengupta <[protected]@hdfc.com>, Akash
Kar <[protected]@hdfc.com>
cc
[protected]@hdfc.com, [protected]@hdfc.com
Subject
Fw: Meeting on 28/3/09, loan account no
[protected] Reminder 4


























Kumarjit/Akash

I am coming this Saturday to clear the entire principal amount. In case of
any deviations I will inform you.
For the month of June 09 I will be paying the EMI online tomorrow at the
same rate that I had been paying, pls see that its deducted under the
correct head i.e. EMI for June 09 and not against any other parameters.

Regards & Thanks
____________________________________________
Kusal Prakash
Office[protected]
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
BAL CCP Offshore Delivery Manager
jh
Website: http://www.tcs.com
----- Forwarded by Kusal Prakash/KOL/TCS on 06/25/2009 09:50 PM -----

Kusal
Prakash/KOL/TCS

To
06/12/2009 08:05 Kumarjit Sengupta <[protected]@hdfc.com>
PM cc
Akash Kar <[protected]@hdfc.com>, [protected]@hdfc.com,
[protected]@hdfc.com
Subject
Re: Fw: Meeting on 28/3/09, loan account no
[protected] Reminder 4Link


























Hi Kumarjit

I have spent a lot of time searching for all the relevant documents, I have
already paid all the EMI till date hence not sure what the 1st and 2nd
entry in Green below refers to. Or are you referring it for the EMI of
this month?
3rd entry I believe stands for the SI for 5 days taking 06Jun09 into
consideration as the payment date, Can you pls confirm will the same stand
if I pay it on 30Jun09 or 1Jul09. I will give you the post dated cheque for
30.06.09 on Saturday 27.06.09.
Also can you let me know the pre-payment rate that you are charging me?

EMI/OS : 2135.00
ADDITIONAL INTEREST : 92.00
SIMPLE INTEREST 5 Days : 322.00

Regards & Thanks
____________________________________________
Kusal Prakash
Office[protected]
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
BAL CCP Offshore Delivery Manager
jh
Website: http://www.tcs.com

Kumarjit Sengupta
<[protected]@hdfc.com>

To
06/05/2009 09:49 AM Kusal Prakash <kusal.[protected]@tcs.com>
cc
Akash Kar <[protected]@hdfc.com>,
[protected]@hdfc.com,
[protected]@hdfc.com
Subject
Re: Fw: Meeting on 28/3/09, loan account
no[protected] Reminder 4




























Dear Mr Prakash,

Please find the break up of your outstanding loan as on 6/6/09

H:ACCTS:PREPLET Date 05-JUN-2009

MR PRAKASH KUSAL CHAND
HILL VIEW PARK (NORTH),
OPP.-BANERJEE STORES,
ASANSOL,
DIST.-BURDWAN-713304




Dear Sir/Madam,

Loan Account No : [protected]
[protected][protected]
We refer to your enquiry on/dated 05-JUN-2009
expressing your intention to prepay the entire loan
on 06-JUN-2009.

The calculations for the same are as under :
Amount (Rs.)

O/S LOAN AS ON 31-MAY-2009 : 177383.00
PREPAYMENT CHRG [INCL ST/EC] : 5127.00
EMI/OS : 2135.00
ADDITIONAL INTEREST : 92.00
SIMPLE INTEREST 5 Days : 322.00
[protected]
Total : 185059.00

[protected]
Should you decide to prepay the loan, please send us your
Cheque/DD for Rs. 185059 by 06-JUN-2009


Please note that this letter does not release the property from security
and
the security on the property will continue till a Release Certificate
is issued by us. Till such time, you are advised not to transfer
the property or create any third party interest in the property by way
of Agreement for Sale,Gift,exchange or otherwise howsoever.

intent
Thanking you

Yours faithfully
FOR HOUSING DEVELOPMENT FINANCE CORPORATION LIMITED


KUMARJIT SENGUPTA

???[ end of page 1 ]???
♀


Regards


Kumarjit Sengupta
HDFC LTD, DURGAPUR
[protected]/2549778

Kusal Prakash
<kusal.[protected]@tcs.com>

To
05/29/2009 08:11 PM Kumarjit Sengupta <[protected]@hdfc.com>
cc
Akash Kar <[protected]@hdfc.com>,
[protected]@hdfc.com,
[protected]@hdfc.com
Subject
Re: Fw: Meeting on 28/3/09, loan account
no[protected] Reminder 4































Kumarjit

My comments in RED below
As communicated earlier just for information I have paid Rs2202 for MAY 09
at the same rate that I have been paying from beginning i.e. 12% pa. Pls
ensure that its deducted as EMI for MAY 09 and no other parameters.
Transaction No : 402957

Regards & Thanks
____________________________________________
Kusal Prakash
Office[protected]
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
BAL CCP Offshore Delivery Manager
jh
Website: http://www.tcs.com

Kumarjit Sengupta
<[protected]@hdfc.com>

To
05/27/2009 09:39 AM Kusal Prakash <kusal.[protected]@tcs.com>
cc
Akash Kar <[protected]@hdfc.com>,
[protected]@hdfc.com,
[protected]@hdfc.com
Subject
Re: Fw: Meeting on 28/3/09, loan account
no[protected] Reminder 4
































Dear Mr Prakash,

It is virtually impossible to reply to all your mails instantly as we have
a branch to run.
Kusal : Kumarjit, I am not asking for instant replies, but replies to mails
after 3 reminders and after 3 weeks I have never heard any where in any
corporate world. I am not sure about you or HDFC Ltd. Its one of the worst
experience I have had till date. For information this mail from yours came
after 14 days.

Please find the replies to your questions

want to know the following immediately or give me a date by which you can
come up with the following information. Do not extend it beyond the end of
this month. If you delay it any further I am not going to pay any more
EMIs.
1. All my outstanding dues including the principal amount till date (A
break up instead of just the total amount). - Please let us know the date
on which you want to prepay the loan. The amount outstanding depends on the
date you are closing it. Upon receiving your intended date we can let you
know the outstanding amount.
Kusal : Check my comments below

2. When will I get all the documents that I had submitted to HDFC bank? The
day I repay the entire amount or I have to come back another day? If later
then after how many days of repayment of the entire amount will I be
getting ALL MY PAPERS together? - First of all this not HDC Bank but HDFC
Ltd. You should be aware of this. The day you are making the payment , you
would not be getting the papers back. You have to show your Bank Statement
of last 6 months to us so that we can check the clearance of your last 6
EMI's and your prepayment cheque. We can hand you over the papers 3 weeks
after this.
Kusal : You can see the clearance of the last 6 EMIs from your system only,
do let me know if there is some other proof of EMI payment you want. After
3 weeks I will come back to you to collect ALL MY PAPERS, hope you live up
to your word?


Lastly We would categorically deny all the allegations you have made
against us. We always try to keep the customer's need first and foremost
and we tried to in your case too. However it seems you want to drag this
non-issue forever.
Kusal : The allegations which you are categorically denying is
unfortunately facts that I have gathered from my experience with HDFC Ltd.
The same response I am getting from various other people when I am
discussing with them. So this is not what only I am saying but what most of
the people are saying.
Secondly your statement "you want to drag this non-issue forever". This
mail chain is proof of who has dragged the issue? I leave for the others to
decide. A issue which was started by HDFC Ltd was carried on for more than
a year. Whenever I came to your branch the only answer I received from you
is "We are in touch with the accounts dept we will get back to you, pls let
me know your contact number and email id we will get back to you". A number
of times you have written my email id/mobile number in your diary, to which
I never received any response. I had to come to your office. You say
something and then get back on your word. There are still unanswered
question. Not sure on what basis you made the above statement!

Please let us know when you want to repay the loan , we would issue you the
loan outstanding.
Kusal : When I am asking you to let me know the break up of the entire
amount(in mail dated : 14May09) it means I am ready to pay the entire
amount as soon as I know what's the entire amount. Did you miss reading it
or my English was not understandable? Where's the doubt? To simplify if you
tell me the break up of the amount today I will pay you this Saturday. I
will be very happy to wash my hands off asap. Hope the following
statement(in mail dated : 14May09) is understandable too?
"Do not extend it beyond the end of this month. If you delay it any further
I am not going to pay any more EMIs."

"Please let us know when you want to repay the loan"

Regards

Kumarjit Sengupta
HDFC LTD, DURGAPUR
[protected]/2549778

Kusal Prakash
<kusal.[protected]@tcs.com>

To
05/26/2009 09:34 PM Kumarjit Sengupta <[protected]@hdfc.com>,
Akash Kar <[protected]@hdfc.com>
cc
[protected]@hdfc.com,
[protected]@hdfc.com
Subject
Fw: Meeting on 28/3/09, loan account
no[protected] Reminder 4


































Kumarjit/Akash

Any updates on the mail below, I know its not new that unless at the
minimum 3 reminder mails are sent there is no chance that I will get a
response from HDFC. For the month of May 09 I will be paying the EMI online
tomorrow at the same rate that I had been paying, pls see that its deducted
under the correct head i.e. EMI for May 09 and not against any other
parameters.
I have given enough time to HDFC to let me know my entire outstanding dues
but I am not getting any replies. This would be my last EMI. Thereafter I
would not be liable to pay any EMI as I am ready to pay the entire
outstanding amount but HDFC is not doing anything to let me know my dues.
As usual the days are being extended for no reason at all.
Looking forward for your reply to the queries below.

I want to know the following immediately or give me a date by which you can
come up with the following information. Do not extend it beyond the end of
this month. If you delay it any further I am not going to pay any more
EMIs.
1. All my outstanding dues including the principal amount till date (A
break up instead of just the total amount).
2. When will I get all the documents that I had submitted to HDFC bank? The
day I repay the entire amount or I have to come back another day? If later
then after how many days of repayment of the entire amount will I be
getting ALL MY PAPERS together?

Regards & Thanks
____________________________________________
Kusal Prakash
Office[protected]
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
BAL CCP Offshore Delivery Manager
jh
Website: http://www.tcs.com
----- Forwarded by Kusal Prakash/KOL/TCS on 05/26/2009 09:15 PM -----

Kusal
Prakash/KOL/TCS

To
05/14/2009 11:09 Kumarjit Sengupta <[protected]@hdfc.com>
PM cc
Akash Kar <[protected]@hdfc.com>, [protected]@hdfc.com,
[protected]@hdfc.com
Subject
Re: Fw: Meeting on 28/3/09, loan account no
[protected] Reminder 4Link



































Kumarjit

At first let us keep all people in loop in this mail who have been in touch
with this, I dont want to get letters from Mr Kumar or Dipta Dutta and
emails from "[protected]@hdfc.com". I had enough of it.

Secondly the matter is still not resolved, I don't want to repeat things
again and again. In order to pay EMI @ 13.25% both of you (Akash and
yourself) had agreed to show me all the original documents way back Nov 08
which till date you have not shown me. I even came to your office but what
you showed me was some photostat copies instead of the promised original
docs.If you cannot show me due to any security reasons I am very sorry you
are not keeping your word. At first you agree, then you buy time saying
that we will get in touch with the Kolkata branch and then you come and say
you cannot show due to security reasons. This is not at all acceptable.

Thirdly Dont try to mislead me. You in your below mail have said:-
We are not able to understand why after all the talk we had you are still
insisting on paying EMI @ 12 %
What talk are you referring to? The MOM(Minutes Of Meeting) of the talk is
as mentioned in my mail below dated 04/02/2009 09:10 PM

Fourthly to answer to this:-
You have a duplicate copy with you and can refer to that, the terms and
conditions are exactly the same .
We think that the promissory note photocopy and the loan agreement with you
is sufficient to answer the queries.

I have told you earlier and you will find it deep somewhere in this mail
chain dated 02/05/2009 02:33 PM
Do not ask me to go through the Loan Agreement document as I very well know
its written 13.25%. This is the same question that I had asked you the day
I signed on the dotted line as to why its written 13.25% when you are
charging 12%. You said that its a special rate which HDFC is giving to TCS
associates only. The same rate 12% is written in the documents which HDFC
haves and this is why I am asking you to show me all the documents. This
was the very same rate at which you had asked me to submit the 12 PDCs.
Please check the HDFC1.jpg, HDFC2.jpg snapshots attached in the previous
mail.

Check the contents of mail dated 04/02/2009 09:10 PM
Let me remind you that I had signed not only in Promissory Note but in some
other documents too where 13.25% was written but that only after you gave
me the confidence that this is normal and that the rate for TCS associates
is 12%. (Please correct me if I am wrong.) What about the document which
has rate written 12% pa and bears the seal of HDFC bank and the authorized
signature of the HDFC personnel. Is that not a legal document? I fail to
understand that. Can someone please explain me?

Now if you say that the customer has signed on the various documents which
says 13.25% and you gave the customer the confidence that the ROI is 12%
then it simply means that you have cheated the customer .

Do note that I am not going to pay any extra money for any fault or mistake
which HDFC has done. I have a record with me which says that the original
agreement was initially of 12%. I have given enough time to HDFC but the
returns that I got from HDFC till date is , HDFC has :-
1. Mislead the customer
2. Dragged a problem for more than a year which could have been
resolved in a few days
3. Cheated the customer by saying that the ROI is 12% pa and made
him signed on the papers where it was written 13.25%.
4. Took their own time to reply to queries (Minimum I had to send 3
reminders, this time it was 5)

The HDFC billboard all over the country says "Talk to some one whom you can
trust". If this is the way you treat your customers it does not speak
highly of HDFC. A lot of people will think twice and even thrice either
before opening a account in HDFC or taking a loan from HDFC.

I am fully dissatisfied with the services of HDFC and want to pay the
entire outstanding amount.

I want to know the following immediately or give me a date by which you can
come up with the following information. Do not extend it beyond the end of
this month. If you delay it any further I am not going to pay any more
EMIs.
1. All my outstanding dues including the principal amount till date (A
break up instead of just the total amount).
2. When will I get all the documents that I had submitted to HDFC bank? The
day I repay the entire amount or I have to come back another day? If later
then after how many days of repayment of the entire amount will I be
getting ALL MY PAPERS together?


Regards & Thanks
____________________________________________
Kusal Prakash
Office[protected]
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
jh
Website: http://www.tcs.com
Kumarjit Sengupta ---05/08/2009 04:43:01 PM---Dear Mr Prakash,,
Kumarjit Sengupta ---05/08/2009 04:43:01 PM---Dear Mr Prakash,,

Kumarjit Sengupta
<[protected]@hdfc.com>


05/08/2009 04:44 PM To

Kusal Prakash <kusal.[protected]@tcs.com>

cc

Akash Kar <[protected]@hdfc.com>

Subject

Fw: Meeting on 28/3/09, loan account
no[protected] Reminder 4





































Dear Mr Prakash,,

Please refer to my mail below to you on 4/5/09. I would request to go
through it. You had been advised to pay EMI @ 13.25 % which is the
applicable ROI. We are not able to understand why after all the talk we had
you are still insisting on paying EMI @ 12 %

Regards

Kumarjit Sengupta
HDFC LTD, DURGAPUR
[protected]/2549778








----- Forwarded by Kumarjit Sengupta/Calcutta/HDFC on 05/08/2009 04:03 PM
-----

Kumarjit
Sengupta/Calcutta/HDFC

To
05/04/2009 06:11 PM Kusal Prakash <kusal.[protected]@tcs.com>
cc
Akash Kar <[protected]@hdfc.com>,
[protected]@hdfc.com, [protected]@hdfc.com
Subject
Re: Fw: Meeting on 28/3/09, loan account no
[protected] Reminder 4Link




































Dear Mr Prakash,

We have consulted our regional office and would like to inform you that we
cannot take out the original loan agreement and show it to you.The same is
kept in our lockers and for security reasons we cannot furnish the same.
You have a duplicate copy with you and can refer to that, the terms and
conditions are exactly the same .

We think that the promissory note photocopy and the loan agreement with you
is sufficient to answer the queries.

We regret the delay in response.

Regards

Kumarjit Sengupta
HDFC LTD, DURGAPUR
[protected]/2549778

Kusal Prakash
<kusal.[protected]@tcs.com>

To
05/04/2009 05:55 PM Kumarjit Sengupta <[protected]@hdfc.com>,
Akash Kar <[protected]@hdfc.com>
cc
[protected]@hdfc.com,
[protected]@hdfc.com
Subject
Fw: Meeting on 28/3/09, loan account no
[protected] Reminder 4






































Kuamrjit / Akash

4th reminder no updates from any one of you till now.
For the month of Apr 09 I will be paying the EMI online tomorrow, pls see
that its deducted under the correct head i.e. EMI for Apr 09 and not
against any other parameters.

Regards & Thanks
____________________________________________
Kusal Prakash
Office[protected]
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
BAL CCP Offshore Delivery Manager
jh
Website: http://www.tcs.com
----- Forwarded by Kusal Prakash/KOL/TCS on 05/04/2009 05:49 PM -----

Kusal
Prakash/KOL/TCS

To
04/25/2009 04:17 PM Kumarjit Sengupta <[protected]@hdfc.com>, Akash
Kar <[protected]@hdfc.com>
cc
[protected]@hdfc.com, [protected]@hdfc.com
Subject
Fw: Meeting on 28/3/09, loan account no
[protected] Reminder 3









































Kuamrjit / Akash

Can someone reply to my queries, this is the 3rd reminder I am having to
drop. I believe the documents have to come from Kolkata lockers but answer
to queries below can be given without any loss of time? Can I at least get
a time by when my queries will be answered?

Regards & Thanks
____________________________________________
Kusal Prakash
Office[protected]
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
jh
Website: http://www.tcs.com
----- Forwarded by Kusal Prakash/KOL/TCS on 04/25/2009 04:07 PM -----

Kusal
Prakash/KOL/TCS

To
04/17/2009 09:28 Kumarjit Sengupta <[protected]@hdfc.com>
PM cc
Akash Kar <[protected]@hdfc.com>, [protected]@hdfc.com,
[protected]@hdfc.com
Subject
Fw: Meeting on 28/3/09, loan account no
[protected] Reminder 2









































Kumarjit

Its been more than 2 weeks and I have not heard anything on this? Request
you to pls reply to my mail or else give me an ETA when you can give me a
reply?

Regards & Thanks
____________________________________________
Kusal Prakash
Office[protected]
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
jh
Website: http://www.tcs.com
----- Forwarded by Kusal Prakash/KOL/TCS on 04/17/2009 09:24 PM -----

Kusal
Prakash/KOL/TCS

To
04/10/2009 06:04 Kumarjit Sengupta <[protected]@hdfc.com>
PM cc
Akash Kar <[protected]@hdfc.com>, [protected]@hdfc.com,
[protected]@hdfc.com
Subject
Fw: Meeting on 28/3/09, loan account no
[protected]











































Kumarjit

I am waiting for the replies. Any updates on any of the queries below?

Regards & Thanks
____________________________________________
Kusal Prakash
Office[protected]
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
jh
----- Forwarded by Kusal Prakash/KOL/TCS on 04/10/2009 06:02 PM -----

Kusal
Prakash/KOL/TCS

To
04/02/2009 09:10 Kumarjit Sengupta <[protected]@hdfc.com>
PM cc
Akash Kar <[protected]@hdfc.com>, [protected]@hdfc.com,
[protected]@hdfc.com
Subject
Fw: Meeting on 28/3/09, loan account no
[protected]











































Kumarjit/Akash/Kumar

An ordinary person comes to HDFC Housing bank for a loan. This bank is of
his choice because (1) He has been having his TCS salary account since
06Oct2003 (2) In HDFC things will happen swiftly and there will be no
problems as we have been sharing a relationship for more than 4 years.

When the agreement is done most of the documents Promissory Note etc have
13.25% written on it but he is charged 12% pa. When asked about the
discrepancy he is said by HDFC that its normal, in most of the documents it
will be 13.25% but as you are a TCS employee, 12% is a special discount
given to you. The person signs in all the documents because he has the
confidence of the HDFC that the rate is 12% pa. Had he known at that time
that rate will be 13.25% he would have immediately moved out to a different
bank. He pays EMI @ 12% for 3 months as asked by HDFC and after 3 months he
is told that he is a defaulter and ROI is 13.25% pa. When the man asks HDFC
he gets the same reply for over a year “We are in touch with the Accounts
Department, will get back to you soon”. After 1 year the bank tells the
person that he has to pay EMI @ 13.25% pa from the beginning for no fault
of his own. My question to the learned people in this mail is “Whose fault
and who is paying for this fault?”

Kumarjit
After so many mail communications and verbal communication with Akash in
Nov 08 I was in the understanding that you would be having all the original
documents with you, but to my surprise there were none when I met you last
week. We have lost one more opportunity to solve the confusion (As said by
you) & now it has been postponed to another unknown date. I think you still
fail to understand what is meant by ALL THE DOCUMENTS as in your mail dated
01.04.09 0932hrs IST you are only talking about the Promissory note and
Loan agreement document. Were these the only 2 documents that we had
engaged the day I signed on the dotted line? There were other documents for
instance disbursement memo etc where 12% was written. I am looking for that
too, can you please confirm whether that’s too in the Kolkata lockers or we
can have it earlier? If you still have any queries on the statement ALL THE
DOCUMENTS please call me. I will be happy to help you. If you can get this
before the end of April I would be very grateful to you as I have to pay
another EMI before the end of this month. If not then I would be paying EMI
for Apr 09 at the rate that I had been paying i.e. 12% pa online. Please
see that its deducted under the current heads.

The meeting day you had said that the Promissory Note is the only legal
document where I had signed & it says that I agree to pay EMI @ 13.25%. Let
me remind you that I had signed not only in Promissory Note but in some
other documents too where 13.25% was written but that only after you gave
me the confidence that this is normal and that the rate for TCS associates
is 12%. (Please correct me if I am wrong.) What about the document which
has rate written 12% pa and bears the seal of HDFC bank and the authorized
signature of the HDFC personnel. Is that not a legal document? I fail to
understand that. Can someone please explain me?

As discussed on the meeting day kindly let me know the following:-
1. All my outstanding dues including the principal amount till date (A
break up instead of the total amount will be very helpful).
2. Suppose I pay the entire amount mentioned above what’s the way forward
3. Will I get all the documents that I had submitted to HDFC bank the day I
repay the entire amount or I have to come back another day? If later then
after how many days of repayment of the entire amount will I be getting ALL
MY PAPERS together?
[Points 2 and 3 were not discussed earlier]

I believe the above 3 queries will not take much time of yours and I will
get a response quickly. Looking forward for your response.

Thanks to all for your co operation and apologies for the lengthy mail.

Regards & Thanks
____________________________________________
Kusal Prakash
Office[protected]
Mail id : kusal.[protected]@tcs.com
TATA Consultancy Service Ltd
jh
Website: http://www.tcs.com
----- Forwarded by Kusal Prakash/KOL/TCS on 04/02/2009 09:03 PM -----

Kusal
Prakash/KOL/TCS

To
04/01/2009 11:22 Kumarjit Sengupta <[protected]@hdfc.com>
AM cc
Akash Kar <[protected]@hdfc.com>, [protected]@hdfc.com,
[protected]@hdfc.com
Subject
Re: Meeting on 28/3/09Link













































Kumarjit

Continuing in the old chain so that we do not loose track of, I will come
back to you in mail by EOD today most probably. Thanks for your response. I