[Resolved]  HDFC Bank — Unhappy with HDFC services

Most of the emplyees or represntatives delegated to call the customers on behalf of the hdfc slic customers, are either illiterate or comes from a very low background as they are not able to give proper information regarding the policies or does not have the minimum decency while speaking over the phone. They speak so badly as if the customers have borrowed money from them & infuriates the situation to a negative manner. I had received a call from Hdfc Slic on my land phone on 21/4/11 regarding my sister's premium amount which is already overdue & needs to be paid immediately.The person called from a no.[protected] who did not have minimum education or courtesy to speak to a lady & was very eager to threaten regarding the late payment charges rather sorting it out in a decent way. when i said that i wud talk to my branch regarding the reversal of charges, he had the the audacity to say that the policy should be kept in a lapsed status rather requesting for the charge reversal. My point is that who gave him the authority to speak to me like this and what kind of filthy background he comes from? I have been a respectable priviledged A/c holder of your bank since 15 yrs and atleast we hold 8 savings & 2 current accounts from my family& any kind of offence beyond limits would not be tolerated & is not permissible.According to me these kind of person should be thrown out from the organisations to save its goodwill.The policy is in the name of my sister Lagna Dhar..