HDFC Bank — Salary Account Blocked | |||
I REQUEST YOU PAY YOUR KIND ATTENTION TO THE FACT I Mohammed Khaleel S/O Mohammed Yousuf RESIDING AT H.No: 6-3-349/9/E, Hindi Nagar Colony, Punjagutta, Hyderabad. 500034 HAVING CONTACT NO. [protected] AM HOLDER OF HDFC BANK CREDIT CARD No ending in 5236 WHICH WAS ISSUED TO ME ON OCTOBER 2007, based on my Salaried A/c from my Company A/c Ending in 1697 . I was using the card and used the pay the amounts in normal way, later end of 2009 year my financial condition became bad due to which i had a Debt of 4 Lakhs of Debts on my Head . I have 3 loans and 6 credit cards of which i am due for 5 credit cards and 3 loans which comes to around 5 lakhs. Hence i have requested for settlement for credit card but every time the collection executives use to take a minimum payment from me and used to say next month they would come back with a settlement letter and they never used to comeback it continued for few months. Later i have stopped making payments to them and now my actual Principal Amount outstanding towards bank is 8,000.00 for which they made it to 83,000.00 by adding late fees, finance charges, over limit fees. few days back I received a call from executive names jawed from Begum pet branch stating my credit card could be settled for 24,000.00 for which I stated that my financial condition is bad and I could only be able to make 20,000.00 only and we had some heated argument and he has informed to Chennai Head office who have blocked my Salaried A/c ending in 1697 on 04/29/2011 for Rs 19,000.00 and also received notice from HDFC Bank to contact the concerned person Ramesh and later Ajay for the a/c settlement if not the amount which has been placed on hold will be debited from my a/c on 14/05/2011,who stated they would only guide whom to contact for settlement of the a/c. I went to bank and spoke to Manager Anita from Credit card department at Begumpet Branch who stated that the settlement was not completed for Rs 20,000.00 hence they have blocked my a/c so I requested her to tell the settlement amount for which she stated I need to pay more Rs 24,000.00 apart from Rs 19,000.00 which they have blocked from my salaried a/c for which I told her that I spoke to their executive Javed who told me that the settlement amount was Rs 24,000.00 then why are u asking me more 24,000.00 as u have already blocked Rs 19.000.00 from my salary I am ready to pay more 3.000.00 to settle this She states it can’t be happen as the amount in my Salary A/c has been identified by Bank hence it cannot be used towards settlement. I just need one clarification if anything that is been deposited to my a/c is been identified by bank why it will not be counted towards the settlement when u are saying that settlement amount is Rs 24,000.00 and u got already Rs 19,000.00 from me why the hell u ask me more Rs 24,000.00 for settlement. I have made a complaint on the grievance office site for which there is no response. later i called up to the Grievance no[protected] and spoke to lady she told me she would set up a call with the grievance officer on Sat, but i did not received a call from the manager infact my a/c was debited for the amount holded in the salaried a/c and received a call from Manager Raghu from Begumpet branch stating about the settlement of a/c for Rs 44.000.00 for which i stated i already had spoken to above mentioned people for which he stated there was a miss communication from Associate Javed who incorrectly told me that the a/c would be settled in 24,000.00 being a bank executive how can u give false information to customer and even the manager Anita also told me the same thing Raghu is saying that the a/c can be settled for Rs 44,000.00 for which is stated as u have already taken Rs 19.000.00 from my a/c remaing amount i would be able to arrange is Rs 5,000.00 for which he is not accepting. and even Raghu stated if i am not settling this then my a/c would be blocked again for the next month also and then would take next month salary too. Believe me if this happens then there is nothing left for me than to do suicide because of these harassments. I am a married man and i have 3 loans that i need to pay monthly if you block my complete salary how would i live and what about my other loans. SO I REQUEST YOU TO PLEASE LOOK INTO THE MATTER AND PLEASE TRY TO RELEASE MY ACCOUNT AND SETTLE THE CREDIT CARD ISSUE, I REALLY BEG TO YOU PLEASE TRY TO RELEASE MY SALARY ACCOUNT SIR, AS YOU ONLY CAN JUSTIFY THAT MY SALARY IS NOT TO HIGH AND I AM ONLY THE PERSON EARNING IN MY FAMILY OF 5 MEMBERS IT IS VERY DIFFICULT TO RUN THE FAMILY IN SUCH SHORT AMOUNT AND UPON THAT IF THE ACCOUNT IS BLOCKED THAN WHAT KIND OF TROUBLE I AM FACING LOOKING THAT I HOPE YOU WILL LOOK UPON MY REQUEST AND TRY TO RELEASE THE SALARY ACCOUNT. Was this information helpful? | |||
 10 Comments | |||
Comments
HDFC Bank — Account Block
Dear Sir,This is to inform you that your bank has been block my salary account , I am unable to draw my salary ,when I called to your customer care they told me your account is block due to non payment of credit card,
I want to know one thing without my permission how can they block my account, I am aunable to draw my money and withuout money i am unable to manage
Regards
Amit Roy
[protected]
Sir
My salary account is[protected] with HDFC bank Connaught Place branch.
Yesterday my salary was transferred in the above mentioned bank account number. I am unable to withdrawal my salary from above mentioned account number. I called in HDFC bank customer care number. According to the executive the salary is on hold from credit card devision.
I was managed a credit card of HDFC bank around 6 years back. Same was settled from HDFC bank Naraina Branch on Rs. 10, 200/- in three shots. Two installments were completely cleared but in last installment I faced some misbehavior issues with the lady executive of DSA. I told her clearly that rest amount of Rs. 4,500 is pending from my side and I want to pay the said amount only on one condition that please share the statement of my credit card. Because the limit of credit card is Rs. 10,000/- and I already paid around Rs. 17,000 on the card. She use vulgar words against me.
Please see the attached documents of trailed mail with HDFC bank.
Now today I had a word with Ms. Ruby Anand of HDFC bank credit card division. I told her that this is my salary of whole month and I have a wife and 2 year old child with me. If you want I agree to pay the card limit amount to you and please release the rest amount of my salary. She ignored and told that whole amount of salary around Rs. 32,763 will be settled as a settlement amount. Please arrange Rs. 10,000 more or we will send a mail to Chennai for approval on Rs. 32,763 to settle the card amount.
My whole salary blocked by HDFC bank. Only Rs. 4,500 is due from side and I agree to pay Card Limit amount amount of Rs. 10,000/-. But I want to release my salary.
Sir I am very depressed and want your intervention.
Please do the needful.
Mails to HDFC bank is given below:-
From: Sethi, Amit (Amit) **CTR**
Sent: Monday, November 29, 2010 6:28 PM
To: 'ravi.[protected]@hdfcbank.com'; '[protected]@hdfcbank.com'
Cc: '[protected]@hdfcbank.com'; 'grievance.[protected]@hdfcbank.com'; 'naveen.[protected]@hdfcbank.com'; 'Punita.[protected]@in.hdfcbank.com'
Subject: RE: HDFC Bank Credit Card [protected]
Importance: High
Hi All
Received two calls from Ms Ritu from landline No. [protected] today 6:16 PM. She said that:-
Ms Ritu - TUNE PAYMENT KARNI HAI YA NAHI KARNI HAI.
My Words - MADAM KAISE BAAT KAR RAHE HO
Ms Ritiu - TUJH JAISE KAMINE AADMI KE SAATH AISE HI BAAT KARNI CHAIYE.
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact: +91 [protected]
________________________________________
From: Sethi, Amit (Amit) **CTR**
Sent: Monday, November 29, 2010 5:32 PM
To: '[protected]@hdfcbank.com'; 'grievance.[protected]@hdfcbank.com'; 'naveen.[protected]@hdfcbank.com'; 'Punita.[protected]@in.hdfcbank.com'
Subject: RE: HDFC Bank Credit Card [protected]
Importance: High
Hi All
Received a call from Ms Ritu from landline No. [protected] today at 5:01 PM. She was calling from Naraina 2nd floor collection branch. I told her clearly that please connect me to your senior Ms. Punita Tiwari but she regret to connect me.
She was behaving like an illiterate people and speaking very rudely and highly. She said that "Kya tum intelligent ho. Payment karte ho ya nahi. Agar payment nahi ki to dekh lena. Esclation karne se kuch nahi hota. Resressal kya kar lega".
In 7 minutes telephonic conversation she was a put a pressure on only one word - PAYMENT PAYMENT PAYMENT.
If again I receive this kind of calls. Same matter will be delivered to LEVEL-3.
Address : HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002
Tel :[protected]/4664245
Fax :[protected]
RIM : [protected]
Email :ravi.[protected]@hdfcbank.com
Please interven.
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact: +91 [protected]
________________________________________
From: Sethi, Amit (Amit) **CTR**
Sent: Friday, November 26, 2010 11:14 AM
To: '[protected]@hdfcbank.com'; 'grievance.[protected]@hdfcbank.com'; 'naveen.[protected]@hdfcbank.com'; Punita.[protected]@in.hdfcbank.com
Subject: RE: HDFC Bank Credit Card [protected] - Card Statement and Card History Require
Importance: High
Hi All
Received a call from Punita Tiwari from Mobile No. +91 [protected] today at 10:45 AM. According to her words "I am failiar with this kind of mails and I am unbale to provide any kind of details. If you need then please come to our Naraina Branch, New Delhi I'll give you the access of my system and password login and generate the information yourself. If you do not want to make the rest payment then no issues no impact on bank. This will be continue."
Point 1 - If you do not have required details then why commitment was made to customer.
Point 2 - If you do not have any kind of NBW Warrant or Court Notices then why you called me to your Janak Puri Branch and agreed to show the softcopy of NBW Warrant (Unable to Show the NBW Warrant).
Point 3 - If you do not have any kind of Warrant then why you called me and said rudely "Pay the whole amount within 36 Hours or your warrant will be executed".
Point 4 - Systems or servers are yours, peoples are yours, working for you then why system and password offer to customer for self access of your database records.
I appreciate the spoken skills of Ms. Punita Tiwari.
Already mentioned in the trail mail and till now I am receiving your calls.
Good response and understanding.
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact: +91 [protected]
________________________________________
From: Sethi, Amit (Amit) **CTR**
Sent: Friday, November 26, 2010 10:39 AM
To: '[protected]@hdfcbank.com'; 'grievance.[protected]@hdfcbank.com'
Subject: FW: HDFC Bank Credit Card [protected] - Card Statement and Card History Require
Importance: High
Hi
FYI...
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact: +91 [protected]
________________________________________
From: Sethi, Amit (Amit) **CTR**
Sent: Friday, November 26, 2010 10:27 AM
To: 'naveen.[protected]@hdfcbank.com'
Subject: HDFC Bank Credit Card [protected] - Card Statement and Card History Require
Importance: High
Hi
As discussed several times.
Please share the HDFC Credit Card Statement and card history for the rest of the period (DISCUSSED WITH Ms. RITU) for the account [protected] from start to till date.
Reason for Card Statement and Card History - Received many harrassment calls and letters before and after of settle the card regarding Court Notices / NBW Warrants / Use of Vulgar Words / Open the case in front of family members personally or verbally through phone.
As discussed with Ms. Ritu above mentioned card already settled on INR 10,200.00 in 3 shots. A amount of INR 5,500.00 already paid to bank and the rest amount of INR 4,700.00 is ready to pay in cash. Received a letter from HDFC Bank Cards Devision stated that the settlement being time bound, any default in payment of the ammounts as agreed or within the time stipulated under the settlement will invalidate the settlement and render the same void. After couple a days I received a notice from court under SECTION-138 on the above mentioned card account and a notice letter from S.S.Advocates Chennai. Credit Card Statement is a right of customer stated under RBI Circular DBOD.FSD.BC.17/24.01.011. Please read the below mentioned points carefully:-
1. Customer’s rights in relation to credit card operations primarily relate to personal privacy, clarity relating to rights and obligations, preservation of customer records, maintaining confidentiality of customer information and fair practices in debt collection. The card issuing bank/NBFC would be responsible as the principal for all acts of omission or commission of their agents (DSAs / DMAs and recovery agents).
2. The intimation for including an individual’s telephone number in the Do Not Call Registry (DNCR) should be facilitated through a website maintained by the bank/NBFC. The numbers cleared by the card issuing bank/NBFC for calling should only be accessed. The bank/NBFC would be held responsible if a Do Not Call Number (DNCN) is called on by its DSAs / DMAs or Call Centre/s. The card issuing bank/NBFC should ensure that the Do Not Call Registry (DNCR) numbers are not passed on to any unauthorised person/s or misused in any manner. Banks/NBFCs/ their agents should not resort to invasion of privacy viz., persistently bothering the card holders at odd hours, violation of "do not call" code etc. The disclosure to the DSAs / recovery agents should also be limited to the extent that will enable them to discharge their duties. Personal information provided by the card holder but not required for recovery purposes should not be released by the card issuing bank/NBFC. The card issuing bank /NBFCs should ensure that the DSAs / DMAs do not transfer or misuse any customer information during marketing of credit card products. In the matter of recovery of dues, banks should ensure that they, as also their agents, adhere to the extant instructions on Fair Practice Code for lenders (circular DBOD. Leg. No. BC. 104 /09.07.007 / 2002–03 dated May 5, 2003) as also IBA’s Code for Collection of dues and repossession of security. In case banks have their own code for collection of dues, they should, at the minimum, incorporate all the terms of IBA's Code. In particular, in regard to appointment of third party agencies for debt collection, it is essential that such agents refrain from action that could damage the integrity and reputation of the bank/NBFC and that they observe 11 strict customer confidentiality. All letters issued by recovery agents must contain the name and address of a responsible senior officer of the card issuing bank whom the customer can contact at his location. Banks /NBFCs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.
My only contact number is [protected] - PLEASE DO NOT CALL ON ANY OTHER NUMBER
Mail already sent for DNC on[protected] dated Tue 9/21/2010 2:36 PM - MAIL ATTACHED
My current address is 1st Floor Vipul Orchid Plaza , Sector-54 Suncity, Gurgaon, Haryana – 122002.
As discussed with Ms. Ritu, please send your executive on above mentioned address with the card statement and card history for rest of the period and collect the rest amount in cash from me.
A discussed with Ms. Ritu - Please call me on my number [protected] only after Monday and after 4:00 PM because I am out station for company audit and unable to receive your call before Monday 4:00 PM.
PLEASE AVOID CONTINOUS CALLINGS (15-17 CALLS PER DAY)
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact: +91 [protected]
My salary account is[protected] with HDFC bank Connaught Place branch.
Yesterday my salary was transferred in the above mentioned bank account number. I am unable to withdrawal my salary from above mentioned account number. I called in HDFC bank customer care number. According to the executive the salary is on hold from credit card devision.
I was managed a credit card of HDFC bank around 6 years back. Same was settled from HDFC bank Naraina Branch on Rs. 10, 200/- in three shots. Two installments were completely cleared but in last installment I faced some misbehavior issues with the lady executive of DSA. I told her clearly that rest amount of Rs. 4,500 is pending from my side and I want to pay the said amount only on one condition that please share the statement of my credit card. Because the limit of credit card is Rs. 10,000/- and I already paid around Rs. 17,000 on the card. She use vulgar words against me.
Please see the attached documents of trailed mail with HDFC bank.
Now today I had a word with Ms. Ruby Anand of HDFC bank credit card division. I told her that this is my salary of whole month and I have a wife and 2 year old child with me. If you want I agree to pay the card limit amount to you and please release the rest amount of my salary. She ignored and told that whole amount of salary around Rs. 32,763 will be settled as a settlement amount. Please arrange Rs. 10,000 more or we will send a mail to Chennai for approval on Rs. 32,763 to settle the card amount.
My whole salary blocked by HDFC bank. Only Rs. 4,500 is due from side and I agree to pay Card Limit amount amount of Rs. 10,000/-. But I want to release my salary.
Sir I am very depressed and want your intervention.
Please do the needful.
Mails to HDFC bank is given below:-
From: Sethi, Amit (Amit) **CTR**
Sent: Monday, November 29, 2010 6:28 PM
To: 'ravi.[protected]@hdfcbank.com'; '[protected]@hdfcbank.com'
Cc: '[protected]@hdfcbank.com'; 'grievance.[protected]@hdfcbank.com'; 'naveen.[protected]@hdfcbank.com'; 'Punita.[protected]@in.hdfcbank.com'
Subject: RE: HDFC Bank Credit Card [protected]
Importance: High
Hi All
Received two calls from Ms Ritu from landline No. [protected] today 6:16 PM. She said that:-
Ms Ritu - TUNE PAYMENT KARNI HAI YA NAHI KARNI HAI.
My Words - MADAM KAISE BAAT KAR RAHE HO
Ms Ritiu - TUJH JAISE KAMINE AADMI KE SAATH AISE HI BAAT KARNI CHAIYE.
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact: +91 [protected]
________________________________________
From: Sethi, Amit (Amit) **CTR**
Sent: Monday, November 29, 2010 5:32 PM
To: '[protected]@hdfcbank.com'; 'grievance.[protected]@hdfcbank.com'; 'naveen.[protected]@hdfcbank.com'; 'Punita.[protected]@in.hdfcbank.com'
Subject: RE: HDFC Bank Credit Card [protected]
Importance: High
Hi All
Received a call from Ms Ritu from landline No. [protected] today at 5:01 PM. She was calling from Naraina 2nd floor collection branch. I told her clearly that please connect me to your senior Ms. Punita Tiwari but she regret to connect me.
She was behaving like an illiterate people and speaking very rudely and highly. She said that "Kya tum intelligent ho. Payment karte ho ya nahi. Agar payment nahi ki to dekh lena. Esclation karne se kuch nahi hota. Resressal kya kar lega".
In 7 minutes telephonic conversation she was a put a pressure on only one word - PAYMENT PAYMENT PAYMENT.
If again I receive this kind of calls. Same matter will be delivered to LEVEL-3.
Address : HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002
Tel :[protected]/4664245
Fax :[protected]
RIM : [protected]
Email :ravi.[protected]@hdfcbank.com
Please interven.
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact: +91 [protected]
________________________________________
From: Sethi, Amit (Amit) **CTR**
Sent: Friday, November 26, 2010 11:14 AM
To: '[protected]@hdfcbank.com'; 'grievance.[protected]@hdfcbank.com'; 'naveen.[protected]@hdfcbank.com'; Punita.[protected]@in.hdfcbank.com
Subject: RE: HDFC Bank Credit Card [protected] - Card Statement and Card History Require
Importance: High
Hi All
Received a call from Punita Tiwari from Mobile No. +91 [protected] today at 10:45 AM. According to her words "I am failiar with this kind of mails and I am unbale to provide any kind of details. If you need then please come to our Naraina Branch, New Delhi I'll give you the access of my system and password login and generate the information yourself. If you do not want to make the rest payment then no issues no impact on bank. This will be continue."
Point 1 - If you do not have required details then why commitment was made to customer.
Point 2 - If you do not have any kind of NBW Warrant or Court Notices then why you called me to your Janak Puri Branch and agreed to show the softcopy of NBW Warrant (Unable to Show the NBW Warrant).
Point 3 - If you do not have any kind of Warrant then why you called me and said rudely "Pay the whole amount within 36 Hours or your warrant will be executed".
Point 4 - Systems or servers are yours, peoples are yours, working for you then why system and password offer to customer for self access of your database records.
I appreciate the spoken skills of Ms. Punita Tiwari.
Already mentioned in the trail mail and till now I am receiving your calls.
Good response and understanding.
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact: +91 [protected]
________________________________________
From: Sethi, Amit (Amit) **CTR**
Sent: Friday, November 26, 2010 10:39 AM
To: '[protected]@hdfcbank.com'; 'grievance.[protected]@hdfcbank.com'
Subject: FW: HDFC Bank Credit Card [protected] - Card Statement and Card History Require
Importance: High
Hi
FYI...
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact: +91 [protected]
________________________________________
From: Sethi, Amit (Amit) **CTR**
Sent: Friday, November 26, 2010 10:27 AM
To: 'naveen.[protected]@hdfcbank.com'
Subject: HDFC Bank Credit Card [protected] - Card Statement and Card History Require
Importance: High
Hi
As discussed several times.
Please share the HDFC Credit Card Statement and card history for the rest of the period (DISCUSSED WITH Ms. RITU) for the account [protected] from start to till date.
Reason for Card Statement and Card History - Received many harrassment calls and letters before and after of settle the card regarding Court Notices / NBW Warrants / Use of Vulgar Words / Open the case in front of family members personally or verbally through phone.
As discussed with Ms. Ritu above mentioned card already settled on INR 10,200.00 in 3 shots. A amount of INR 5,500.00 already paid to bank and the rest amount of INR 4,700.00 is ready to pay in cash. Received a letter from HDFC Bank Cards Devision stated that the settlement being time bound, any default in payment of the ammounts as agreed or within the time stipulated under the settlement will invalidate the settlement and render the same void. After couple a days I received a notice from court under SECTION-138 on the above mentioned card account and a notice letter from S.S.Advocates Chennai. Credit Card Statement is a right of customer stated under RBI Circular DBOD.FSD.BC.17/24.01.011. Please read the below mentioned points carefully:-
1. Customer’s rights in relation to credit card operations primarily relate to personal privacy, clarity relating to rights and obligations, preservation of customer records, maintaining confidentiality of customer information and fair practices in debt collection. The card issuing bank/NBFC would be responsible as the principal for all acts of omission or commission of their agents (DSAs / DMAs and recovery agents).
2. The intimation for including an individual’s telephone number in the Do Not Call Registry (DNCR) should be facilitated through a website maintained by the bank/NBFC. The numbers cleared by the card issuing bank/NBFC for calling should only be accessed. The bank/NBFC would be held responsible if a Do Not Call Number (DNCN) is called on by its DSAs / DMAs or Call Centre/s. The card issuing bank/NBFC should ensure that the Do Not Call Registry (DNCR) numbers are not passed on to any unauthorised person/s or misused in any manner. Banks/NBFCs/ their agents should not resort to invasion of privacy viz., persistently bothering the card holders at odd hours, violation of "do not call" code etc. The disclosure to the DSAs / recovery agents should also be limited to the extent that will enable them to discharge their duties. Personal information provided by the card holder but not required for recovery purposes should not be released by the card issuing bank/NBFC. The card issuing bank /NBFCs should ensure that the DSAs / DMAs do not transfer or misuse any customer information during marketing of credit card products. In the matter of recovery of dues, banks should ensure that they, as also their agents, adhere to the extant instructions on Fair Practice Code for lenders (circular DBOD. Leg. No. BC. 104 /09.07.007 / 2002–03 dated May 5, 2003) as also IBA’s Code for Collection of dues and repossession of security. In case banks have their own code for collection of dues, they should, at the minimum, incorporate all the terms of IBA's Code. In particular, in regard to appointment of third party agencies for debt collection, it is essential that such agents refrain from action that could damage the integrity and reputation of the bank/NBFC and that they observe 11 strict customer confidentiality. All letters issued by recovery agents must contain the name and address of a responsible senior officer of the card issuing bank whom the customer can contact at his location. Banks /NBFCs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.
My only contact number is [protected] - PLEASE DO NOT CALL ON ANY OTHER NUMBER
Mail already sent for DNC on[protected] dated Tue 9/21/2010 2:36 PM - MAIL ATTACHED
My current address is 1st Floor Vipul Orchid Plaza , Sector-54 Suncity, Gurgaon, Haryana – 122002.
As discussed with Ms. Ritu, please send your executive on above mentioned address with the card statement and card history for rest of the period and collect the rest amount in cash from me.
A discussed with Ms. Ritu - Please call me on my number [protected] only after Monday and after 4:00 PM because I am out station for company audit and unable to receive your call before Monday 4:00 PM.
PLEASE AVOID CONTINOUS CALLINGS (15-17 CALLS PER DAY)
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact: +91 [protected]
I wish to pay the credit card limit amount of Rs. 10, 000/- in 1 shot.
I have some more mails on this issue.
Yesterday I called twice Mr. Ravi Joshi and discussed the matter verbally.
My humble request to you that please settle this issue on Rs. 10, 000/-. I am very dipressed due to this.
I have some more mails on this issue.
Yesterday I called twice Mr. Ravi Joshi and discussed the matter verbally.
My humble request to you that please settle this issue on Rs. 10, 000/-. I am very dipressed due to this.
Please see some other mails
From: Sethi, Amit (Amit) **CTR**
Sent: Wednesday, August 25, 2010 9:44 AM
To: 'grievance.[protected]@hdfcbank.com'
Subject: Regarding Credit Card No. [protected]
Importance: High
Hi
This complaint is regarding the Credit Card No. [protected]. First issue is my contact number has been changed long time back. My current contact number is [protected]. Second issue is my address has been changed long time back. My current address is 1st Floor Vipul Orchid Plaza, Sector-54 Suncity, Gurgaon, Haryana – 122002. Both the above mentioned issues were intimated to your customer care several times but nothing has been done.
Now I am facing calls from your two various agencies regarding settlement of the Credit Card amount. Received calls from your agency number 43161720 regarding settle the card amount on 10, 200 within 3 shots. Approval has been taken. After 4-5 days received calls from another agency number 45501813 / 45501812 regarding settle the amount on 7, 000 within 2 shots.
Yesterday received a call from unknown person. According to him he was from your legal department. As per his wordings “I am calling from HDFC Bank legal department. Your NBW warrant has been issued from Chennai. Pay the amount of Rs.52, 710 by next EOD or you will face trouble of any kind.
From last one week I am facing 4-5 calls on daily basis from various numbers. Your agency people talk on phone very rudely and use vulgar words.
Please do the needful at the earliest.
Regards
Amit Sethi
Network Operation Centre - Avaya
Mobile: [protected]
From: Sethi, Amit (Amit) **CTR**
Sent: Tuesday, September 21, 2010 2:36 PM
To: [protected]@hdfcbank.com
Subject: Regarding Credi Card No - [protected] - DNC
Importance: High
Hi
This complaint is regarding the Credit Card No. [protected].
Please DO NOT CALL ON[protected]
MY ONLY CONTACT NUMBER IS - [protected]
This is a harassment case.
Received calls from your Naraina Branch number[protected]. Acoording to the lady executive words "PLEASE PAY THE AMOUNT ELSE I'LL WILL MAKE A CALL TO YOUR HOME AND EXPOSE EVERYTHING IN FRONT OF FAMILY MEMBERS" & "YOU ARE A FRAUD / LIAR / CHEATER" & "I WILL RAISE A FIR AGAINST YOU & DRAG YOU TO COURT".
According to RBI:-
RBI / 2005-06 / 211
DBOD.FSD.BC. 49/ 24.01.011/ 2005-06
1. The card issuing bank / NBFC should ensure that the Do Not Call Registry (DNCR) numbers are not passed on to any unauthorised person/s or misused in any manner.
2. Banks / NBFCs/ their agents should not resort to invasion of privacy viz., persistently bothering the card holders at odd hours, violation of 'do not call' code etc.
Please do the needful at the earliest.
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact : +91 [protected]
Regarding Credi Card No - [protected] - DNCTuesday, September 21, 2010 2:35:30 PMFrom: "Sethi, Amit (Amit) **CTR**" <[protected]@avaya.com>
To: "" <[protected]@hdfcbank.com>
Hi
This complaint is regarding the Credit Card No. [protected].
Please DO NOT CALL ON[protected]
MY ONLY CONTACT NUMBER IS - [protected]
This is a harassment case.
Received calls from your Naraina Branch number[protected]. Acoording to the lady executive words "PLEASE PAY THE AMOUNT ELSE I'LL WILL MAKE A CALL TO YOUR HOME AND EXPOSE EVERYTHING IN FRONT OF FAMILY MEMBERS" & "YOU ARE A FRAUD / LIAR / CHEATER" & "I WILL RAISE A FIR AGAINST YOU & DRAG YOU TO COURT".
According to RBI:-
RBI / 2005-06 / 211
DBOD.FSD.BC. 49/ 24.01.011/ 2005-06
1. The card issuing bank / NBFC should ensure that the Do Not Call Registry (DNCR) numbers are not passed on to any unauthorised person/s or misused in any manner.
2. Banks / NBFCs/ their agents should not resort to invasion of privacy viz., persistently bothering the card holders at odd hours, violation of 'do not call' code etc.
Please do the needful at the earliest.
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact : +91 [protected]
Regarding Credi Card No - [protected] - DNCTuesday, September 21, 2010 2:35:30 PMFrom: "Sethi, Amit (Amit) **CTR**" <[protected]@avaya.com>
To: "" <[protected]@hdfcbank.com>
Hi
This complaint is regarding the Credit Card No. [protected].
Please DO NOT CALL ON[protected]
MY ONLY CONTACT NUMBER IS - [protected]
This is a harassment case.
Received calls from your Naraina Branch number[protected]. Acoording to the lady executive words "PLEASE PAY THE AMOUNT ELSE I'LL WILL MAKE A CALL TO YOUR HOME AND EXPOSE EVERYTHING IN FRONT OF FAMILY MEMBERS" & "YOU ARE A FRAUD / LIAR / CHEATER" & "I WILL RAISE A FIR AGAINST YOU & DRAG YOU TO COURT".
According to RBI:-
RBI / 2005-06 / 211
DBOD.FSD.BC. 49/ 24.01.011/ 2005-06
1. The card issuing bank / NBFC should ensure that the Do Not Call Registry (DNCR) numbers are not passed on to any unauthorised person/s or misused in any manner.
2. Banks / NBFCs/ their agents should not resort to invasion of privacy viz., persistently bothering the card holders at odd hours, violation of 'do not call' code etc.
Please do the needful at the earliest.
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact : +91 [protected]
Regarding Credit Card No. [protected]Wednesday, August 25, 2010 9:43:58 AMFrom: "Sethi, Amit (Amit) **CTR**" <[protected]@avaya.com>
To: "" <grievance.[protected]@hdfcbank.com>
Hi
This complaint is regarding the Credit Card No. [protected]. First issue is my contact number has been changed long time back. My current contact number is [protected]. Second issue is my address has been changed long time back. My current address is 1st Floor Vipul Orchid Plaza, Sector-54 Suncity, Gurgaon, Haryana – 122002. Both the above mentioned issues were intimated to your customer care several times but nothing has been done.
Now I am facing calls from your two various agencies regarding settlement of the Credit Card amount. Received calls from your agency number 43161720 regarding settle the card amount on 10, 200 within 3 shots. Approval has been taken. After 4-5 days received calls from another agency number 45501813 / 45501812 regarding settle the amount on 7, 000 within 2 shots.
Yesterday received a call from unknown person. According to him he was from your legal department. As per his wordings “I am calling from HDFC Bank legal department. Your NBW warrant has been issued from Chennai. Pay the amount of Rs.52, 710 by next EOD or you will face trouble of any kind.
From last one week I am facing 4-5 calls on daily basis from various numbers. Your agency people talk on phone very rudely and use vulgar words.
Please do the needful at the earliest.
Regards
Amit Sethi
Network Operation Centre - Avaya
Mobile: [protected]
I presonally met with Mr. Rajeev Handa also on 01st December, 2010 at around 5:07 PM. He was on Naraina Branch 1st Floor. Already discussed all the matter with him and agree to pay the amount of Rs. 10, 000 as per his guidence. I told him very cleared that I am going out of delhi for some official work and I am back after 4-5 days please call me and send your executive with settlement letter and collect the cash of Rs. 10, 000. But nothing has been done. I called many times of 43161720 but didn't received any response. After that I received a call on 14th January, 2011 at around 11:30 AM from Rajesh of HDFC bank. I also told him that please send an executive to gurgaon and collect the cash. After that no one called me. And when the amount was transferred to my account it was blocked. And put a pressure on me to pay the whole outstanding amount. Rs. 57, 000 in place of Rs. 10, 000.
Please do the needful.
From: Sethi, Amit (Amit) **CTR**
Sent: Wednesday, August 25, 2010 9:44 AM
To: 'grievance.[protected]@hdfcbank.com'
Subject: Regarding Credit Card No. [protected]
Importance: High
Hi
This complaint is regarding the Credit Card No. [protected]. First issue is my contact number has been changed long time back. My current contact number is [protected]. Second issue is my address has been changed long time back. My current address is 1st Floor Vipul Orchid Plaza, Sector-54 Suncity, Gurgaon, Haryana – 122002. Both the above mentioned issues were intimated to your customer care several times but nothing has been done.
Now I am facing calls from your two various agencies regarding settlement of the Credit Card amount. Received calls from your agency number 43161720 regarding settle the card amount on 10, 200 within 3 shots. Approval has been taken. After 4-5 days received calls from another agency number 45501813 / 45501812 regarding settle the amount on 7, 000 within 2 shots.
Yesterday received a call from unknown person. According to him he was from your legal department. As per his wordings “I am calling from HDFC Bank legal department. Your NBW warrant has been issued from Chennai. Pay the amount of Rs.52, 710 by next EOD or you will face trouble of any kind.
From last one week I am facing 4-5 calls on daily basis from various numbers. Your agency people talk on phone very rudely and use vulgar words.
Please do the needful at the earliest.
Regards
Amit Sethi
Network Operation Centre - Avaya
Mobile: [protected]
From: Sethi, Amit (Amit) **CTR**
Sent: Tuesday, September 21, 2010 2:36 PM
To: [protected]@hdfcbank.com
Subject: Regarding Credi Card No - [protected] - DNC
Importance: High
Hi
This complaint is regarding the Credit Card No. [protected].
Please DO NOT CALL ON[protected]
MY ONLY CONTACT NUMBER IS - [protected]
This is a harassment case.
Received calls from your Naraina Branch number[protected]. Acoording to the lady executive words "PLEASE PAY THE AMOUNT ELSE I'LL WILL MAKE A CALL TO YOUR HOME AND EXPOSE EVERYTHING IN FRONT OF FAMILY MEMBERS" & "YOU ARE A FRAUD / LIAR / CHEATER" & "I WILL RAISE A FIR AGAINST YOU & DRAG YOU TO COURT".
According to RBI:-
RBI / 2005-06 / 211
DBOD.FSD.BC. 49/ 24.01.011/ 2005-06
1. The card issuing bank / NBFC should ensure that the Do Not Call Registry (DNCR) numbers are not passed on to any unauthorised person/s or misused in any manner.
2. Banks / NBFCs/ their agents should not resort to invasion of privacy viz., persistently bothering the card holders at odd hours, violation of 'do not call' code etc.
Please do the needful at the earliest.
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact : +91 [protected]
Regarding Credi Card No - [protected] - DNCTuesday, September 21, 2010 2:35:30 PMFrom: "Sethi, Amit (Amit) **CTR**" <[protected]@avaya.com>
To: "" <[protected]@hdfcbank.com>
Hi
This complaint is regarding the Credit Card No. [protected].
Please DO NOT CALL ON[protected]
MY ONLY CONTACT NUMBER IS - [protected]
This is a harassment case.
Received calls from your Naraina Branch number[protected]. Acoording to the lady executive words "PLEASE PAY THE AMOUNT ELSE I'LL WILL MAKE A CALL TO YOUR HOME AND EXPOSE EVERYTHING IN FRONT OF FAMILY MEMBERS" & "YOU ARE A FRAUD / LIAR / CHEATER" & "I WILL RAISE A FIR AGAINST YOU & DRAG YOU TO COURT".
According to RBI:-
RBI / 2005-06 / 211
DBOD.FSD.BC. 49/ 24.01.011/ 2005-06
1. The card issuing bank / NBFC should ensure that the Do Not Call Registry (DNCR) numbers are not passed on to any unauthorised person/s or misused in any manner.
2. Banks / NBFCs/ their agents should not resort to invasion of privacy viz., persistently bothering the card holders at odd hours, violation of 'do not call' code etc.
Please do the needful at the earliest.
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact : +91 [protected]
Regarding Credi Card No - [protected] - DNCTuesday, September 21, 2010 2:35:30 PMFrom: "Sethi, Amit (Amit) **CTR**" <[protected]@avaya.com>
To: "" <[protected]@hdfcbank.com>
Hi
This complaint is regarding the Credit Card No. [protected].
Please DO NOT CALL ON[protected]
MY ONLY CONTACT NUMBER IS - [protected]
This is a harassment case.
Received calls from your Naraina Branch number[protected]. Acoording to the lady executive words "PLEASE PAY THE AMOUNT ELSE I'LL WILL MAKE A CALL TO YOUR HOME AND EXPOSE EVERYTHING IN FRONT OF FAMILY MEMBERS" & "YOU ARE A FRAUD / LIAR / CHEATER" & "I WILL RAISE A FIR AGAINST YOU & DRAG YOU TO COURT".
According to RBI:-
RBI / 2005-06 / 211
DBOD.FSD.BC. 49/ 24.01.011/ 2005-06
1. The card issuing bank / NBFC should ensure that the Do Not Call Registry (DNCR) numbers are not passed on to any unauthorised person/s or misused in any manner.
2. Banks / NBFCs/ their agents should not resort to invasion of privacy viz., persistently bothering the card holders at odd hours, violation of 'do not call' code etc.
Please do the needful at the earliest.
Regards
Amit Sethi
Network Operation Centre - Avaya
Contact : +91 [protected]
Regarding Credit Card No. [protected]Wednesday, August 25, 2010 9:43:58 AMFrom: "Sethi, Amit (Amit) **CTR**" <[protected]@avaya.com>
To: "" <grievance.[protected]@hdfcbank.com>
Hi
This complaint is regarding the Credit Card No. [protected]. First issue is my contact number has been changed long time back. My current contact number is [protected]. Second issue is my address has been changed long time back. My current address is 1st Floor Vipul Orchid Plaza, Sector-54 Suncity, Gurgaon, Haryana – 122002. Both the above mentioned issues were intimated to your customer care several times but nothing has been done.
Now I am facing calls from your two various agencies regarding settlement of the Credit Card amount. Received calls from your agency number 43161720 regarding settle the card amount on 10, 200 within 3 shots. Approval has been taken. After 4-5 days received calls from another agency number 45501813 / 45501812 regarding settle the amount on 7, 000 within 2 shots.
Yesterday received a call from unknown person. According to him he was from your legal department. As per his wordings “I am calling from HDFC Bank legal department. Your NBW warrant has been issued from Chennai. Pay the amount of Rs.52, 710 by next EOD or you will face trouble of any kind.
From last one week I am facing 4-5 calls on daily basis from various numbers. Your agency people talk on phone very rudely and use vulgar words.
Please do the needful at the earliest.
Regards
Amit Sethi
Network Operation Centre - Avaya
Mobile: [protected]
I presonally met with Mr. Rajeev Handa also on 01st December, 2010 at around 5:07 PM. He was on Naraina Branch 1st Floor. Already discussed all the matter with him and agree to pay the amount of Rs. 10, 000 as per his guidence. I told him very cleared that I am going out of delhi for some official work and I am back after 4-5 days please call me and send your executive with settlement letter and collect the cash of Rs. 10, 000. But nothing has been done. I called many times of 43161720 but didn't received any response. After that I received a call on 14th January, 2011 at around 11:30 AM from Rajesh of HDFC bank. I also told him that please send an executive to gurgaon and collect the cash. After that no one called me. And when the amount was transferred to my account it was blocked. And put a pressure on me to pay the whole outstanding amount. Rs. 57, 000 in place of Rs. 10, 000.
Please do the needful.
Hi,
I am writing this email with great disappointment which I have been facing for last 5 months, I think I made a big mistake to trust bank like HDFC which is well known bank in the world.
Issues which I have been facing appended below.
1. Your bank representative was misbehave & used the abusive language with me and my family members even while I have been making the payment across to your bank & get in touch with your bank official n having intention to pay off my settlement dues.
The word or dialogue which has been used by one of your bank official (Lady Executive)
TUNE PAYMENT KARNI HAI YA NAHI KARNI HAI.
TUJH JAISE KAMINE AADMI KE SAATH AISE HI BAAT KARNI CHAIYE.
Kya tum intelligent ho.
Payment karte ho ya nahi.
Agar payment nahi ki to dekh lena.
Esclation karne se kuch nahi hota.
Resressal kya kar lega
2. I hold a salary A/C in your bank which has been lien by your bank official due to non payment of credit card payments Even I have been following the same with bank official Mr. Rajeev Handa & met personally Mr. Rajeev Handa also on 01st December, 2010 at around 5:07 PM. He was on Naraina Branch 1st Floor. Already discussed all the matter with him and agree to pay the amount of Rs. 10, 000 as per his guidence. I told him very cleared that I am going out of delhi for some official work and I am back after 4-5 days please call me and send your executive with settlement letter and collect the cash of Rs. 10, 000. But nothing has been done. I called many times of 43161720 but didn't received any response. After that I received a call on 14th January, 2011 at around 11:30 AM from Rajesh of HDFC bank. I also told him that please send an executive to gurgaon and collect the cash. After that no one called me. And when the amount was transferred to my account it was blocked. And put a pressure on me to pay the whole outstanding amount. Rs. 57, 000 in place of Rs. 10, 000.
3. I told to bank official that my wife and my 2 years old child with me and very difficult to manage both after this kind of behavior. As I am sole bread earner of the family how do I manage my family daily expenses with out money?
I am writing this email with great disappointment which I have been facing for last 5 months, I think I made a big mistake to trust bank like HDFC which is well known bank in the world.
Issues which I have been facing appended below.
1. Your bank representative was misbehave & used the abusive language with me and my family members even while I have been making the payment across to your bank & get in touch with your bank official n having intention to pay off my settlement dues.
The word or dialogue which has been used by one of your bank official (Lady Executive)
TUNE PAYMENT KARNI HAI YA NAHI KARNI HAI.
TUJH JAISE KAMINE AADMI KE SAATH AISE HI BAAT KARNI CHAIYE.
Kya tum intelligent ho.
Payment karte ho ya nahi.
Agar payment nahi ki to dekh lena.
Esclation karne se kuch nahi hota.
Resressal kya kar lega
2. I hold a salary A/C in your bank which has been lien by your bank official due to non payment of credit card payments Even I have been following the same with bank official Mr. Rajeev Handa & met personally Mr. Rajeev Handa also on 01st December, 2010 at around 5:07 PM. He was on Naraina Branch 1st Floor. Already discussed all the matter with him and agree to pay the amount of Rs. 10, 000 as per his guidence. I told him very cleared that I am going out of delhi for some official work and I am back after 4-5 days please call me and send your executive with settlement letter and collect the cash of Rs. 10, 000. But nothing has been done. I called many times of 43161720 but didn't received any response. After that I received a call on 14th January, 2011 at around 11:30 AM from Rajesh of HDFC bank. I also told him that please send an executive to gurgaon and collect the cash. After that no one called me. And when the amount was transferred to my account it was blocked. And put a pressure on me to pay the whole outstanding amount. Rs. 57, 000 in place of Rs. 10, 000.
3. I told to bank official that my wife and my 2 years old child with me and very difficult to manage both after this kind of behavior. As I am sole bread earner of the family how do I manage my family daily expenses with out money?
Bank is trying to fetch the money from my account.
On 08th March, 2011 bank was trying to withdrwal money. EAW DEC CHG 07-03-11 [protected] Cheque No. 3010 withdrawl Rs. 25/-
Again on 08th March, 2011 EAW DEC CHG 07-03-11 [protected] Cheque No. 3031 withdrawl Rs. 25/-
Balance Showing Rs. 32715.00
Hold Fund Showing Rs. 32765.00
Available Balance Rs. -50/-
On 08th March, 2011 bank was trying to withdrwal money. EAW DEC CHG 07-03-11 [protected] Cheque No. 3010 withdrawl Rs. 25/-
Again on 08th March, 2011 EAW DEC CHG 07-03-11 [protected] Cheque No. 3031 withdrawl Rs. 25/-
Balance Showing Rs. 32715.00
Hold Fund Showing Rs. 32765.00
Available Balance Rs. -50/-
Today I received a call from Ms Ruby Anand. She forced me to settle the account on whole salary. I discussed all the matter with her once again. But she ignored and put a pressure on me to settle the account on Rs. 32, 000 in place of Rs. 10, 000. Also said that if you not agree to settle the account on Rs., 32, 000 bank will debited the whole amount and not issue settlement letter to you.
One point is how can bank debit the amount from my account without my signature or debit note?
One point is how can bank debit the amount from my account without my signature or debit note?
Thank you for your kind and quick response . Please try to resolve this as soon as possible as i am in a very bad situation and going through lot of stress.
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HDFC Bank — Blocked my account
I have a personal loan from Centurion bank of punjab. which is now HDFC Bank. Several emis from my account were bounced due to insufficient funds. However, their representative used to come and collect the amount from me every month. Now suddenly they have blocked my bank account which has around 13, 700/- rupees in it. This bank account was not linked to the Loan account. This is blackmail. Kindly advice.