[Resolved]  HDFC Bank — Irresponsible Customer Service

Address:

Uttarakhand

Dear Sir

This is to report grave & serious matter which has occured with my Wife.

Our Background

Me & my Wife are Indian Citizens residing in UAE. We hold an NRE Account with HDFC Bank in India which was activated through the local branch
in Dubai. The Account is a joint account under mine & my wife's name.

Name : Bhavik Matani
Wife : Neha Matani

Complaint 1

On 9th of January 2013, Wednesday, My Wife Mrs. Neha, who is a joint account holder of our Account with HDFC, visited the HDFC Dehradun
Branch (Rajpur Road) to withdraw cash from our account. Herein, She was directed to Ravinder who is a bank official working in Dehradun branch.

She asked him for a withdrawal slip to withdraw cash & on upon that, He asked her whether she has a debit card of a cheque book. She replied
in the negetive & hence he turned her away saying that the Customer cannot withdraw money from the bank if they do not have a debit card or
cheque book...

Now, after having consequently checked with the Bank officials, I was informed that the bank does not have any such policy that an Account
Holder caanot withdraw money if they do not carry a cheque book or an ATM Card. It is irrelevant that we have a debit card/cheque book or not, but it is relevant that we hold an account with the bank.

Hence, I want to lodge a complaint against Ravinder & HDFC for having denied the right of the Customer to withdraw cash from his/her account on the basis of false pretexes which are not in line with the Bank's Policies & procedures.

My Wife has travelled more than 2 hrs to withdraw money from her own account, only to be wrongfully denied by Ravinder on the basis that she did
not carry a debit card/cheque book... Let me reinforce again that after having spoken to the Bank officials, It has been confirmed that there is no such policy of the bank which can deny the customer his own money from his own account.


I would request your utmost cooperation & support to take this matter up with the bank as we have been wrongfully denied our right to withdraw our own money from the bank on the basis of false pretexes which are not in line with the Bank policies.

We have suffered because we have been denied our own money when we needed it the most.

Looking forward to your cooperation.

Regards
Bhavik Matani
Mob:[protected]