HDFC Bank Ltd. — Housing Loan - Processing Fees Refund. . .

Dear Sir,

I had applied for a Housing Loan of Rs. 20,00,000/- from HDFC Ltd - Borivali (W) Branch way back in December '09. They had charged me Rs. 11,030/-as processing fees while applying and also committed that the builder's file was in process & would be cleared within a span of 10 days.

I received their in principle approval mail on Jan 5, 2010. Thereafter, began the tedious journey of repeated follow ups with no revert on the disbursement status, the only reason being given "The Project approval Process" is on. Meanwhile, I received a letter from my builder on 02 Feb 2010 to make payment for the due amount or pay interest thereupon which i communicated to the branch to no avail.

Constrained by the lack of response on the part of HDFC Ltd. (Borivali - W) branch, I processed my application with another bank & had the loan disbursed. Now, on requesting HDFC Ltd. - (Borivali Branch) - Branch Manager & Customer Care as well, to refund the processing fees, they refuse to accept their fault towards the inordinate delay & hence, refused to refund the processing fees which is inconceivable to me.

I seek redressal towards the grossly indifferent & equally irresponsible attitude of HDFC Ltd. - Borivali - West Branch having felt no need to clarify concerns over the phone or by even a single revert to the various mails sent once the cheque towards Processing Fees was received by them.

Request assistance in receiving the refund of my processing fees paid to them & to highlight a service proposition by the branch unbecoming of the brand.

Regards,
Rohit Marathe
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