[Resolved] HDFC Bank — wrong commitment

adi2084

Address:

New Delhi, Delhi

HDFC BANK
ACCOUNT NUMBER:
[protected]

Want to complaint against Hdfc bank as I have attached the letter they send me stating that the account has been closed and settle status is been taken off but when I called Cibl today they informed the status for my account is still the same(settle) as today is 14 sep they also sent me the cibl report dated 27 july where in that it reflect the account is been closed but that doesn't seen to be the case ans also I received a letter from RBI OFFICE OF THE BANKING OMBUDSMAN ,according to them to this account has to be closed. I again feel been cheated Please check the attachment as I fail to understand do bank and Cibl have different database? Check the dates in cibl reprt it's fishy as if they themselves have made the edition in the report.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ruchika.rawat26

This is regarding the Credit Card no. [protected], which was issued to me in Jul’12. I was told during the sale of this CC that the membership will be waived off in case I use 5000 Rs. in the first month of issue.

I got surprise by looking at the statement of Jul month where I was charged 673/- Rs. as Membership fee. I called the HDFC helpline and spoke with the agents on the dispute, and spoke with Faizi one of the supervisor. I was given assurance by Faizi that he would be calling me back and issue will be resolved. I asked for cancellation of the card but was told to continue, but since then I got no revert from Faizi or anybody and I have been calling again n again for resolution. Spoke with Ritu one of the agent who refused to help.

In hope of getting a resolution I got delayed in making payment and had to pay full amount to avoid any finance charges.

Pls help resolve this issue or else I would continue with my other cards and get this card disconnected.

Ruchika

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused. We will look into this from our end. Please write to [protected]@hdfcbank.com with your card and contact details and the reference number TTU[protected].