[Resolved]  HDFC Bank — Poor Service & Irresponsible behavior

Address:

South Delhi, Delhi

This is regarding poor services provided by the Sarita Vihar branch of HDFC Bank. Prior to this I always had good experiences with HDFC Bank.

I am one of the HDFC customers having A/c No - [protected].
I went to HDFC Sarita Vihar Branch (Delhi) to draw Managers Cheque on Dec 15th 2010. This one is a small HDFC branch and I was asked to wait for 20-30 minutes to get the Cheque issued.
That was fine with me as half an hour is not a big deal considering the customer base HDFC has. After half an hour the Bank representative on counter was ready with the Cheque but was waiting for the Branch Manager (Shikha Gadoo) to get it signed. I was asked to wait for another 15 mins till Manager comes back which was again fine with me. But that 15 minutes turned into another one and half hours and Branch manager was missing by that time. I asked the bank staff to reach to her and he always responded she'll be back within 15 mins. There was NOT any clear response.

I always assumed gone are the days when we used to go to Bank to draw Cheques/Drafts and they used to keep us waiting to get them signed. That was the story with mostly govt banks and that too before a decade.

But HDFC Sarita Vihar Branch has changed my perception and I wonder if it is still working in old age mode.
Branch Manager has the biggest responsibility to take care of customers interests and value their time minimizing unnecessary delays. I am completely unsatisfied by the service provided by HDFC Branch, Sarita VIhar (Delhi) being managed by Ms/Mrs Shikha Gadoo and expect HDFC management to tie its loose ends.

I would definitely like to help if any information required further (After all I value HDFC services :) )

Thanks,
Alok Kumar
Contact No[protected]