| Address: | Rangareddy, Andhra Pradesh |
I have been using HDFC health plus credit card for almost 4 years. Suddenly, they discontinued the card and have sent me another Platinum card last year. I have gone through the tariff and found unnecessary for me due to the annual charges. I was also not happy with their billing service since i paid late fees on many occasions due to non-reciept of bill. Hence, i have cut the new card (without using it) diagonally after clearing the bills on my old card, and sent back to the office address mentioned for cancellation. Later i have recieved calls from the customer care twice during my office hours and I have not talked about the matter saying to call later.
But later I have been recieving bills with outstanding amounts and late fees for the new card. I am not aware about the charges as I have not used the card. Whenever I have asked the customer care personnel who called me for the old bill when this amount was charged, they used to send only the present bill. For this I have replied them asking for the past bill which contained the charges and not the overdue.
Recently the call have become more & more harassing. In the replies from HDFC customer care, they simply ask me to talk to the customer care. Please attend to the issue immediately. Was this information helpful? | 
All our agents are required to observe strict guidelines with respect to their tone and manner of interaction with our customers, and we apologize if any of them has caused distress to you. We would like to investigate your complaint further and request you to write to us at [protected]@hdfcbank.com with your credit card and contact details. Please mention the id TTU[protected] in the subject line of your email. As soon as we receive these details, a bank representative shall contact you.
Regards, Customer Assistance, HDFC Bank