HDFC Bank — Sending Documents at Home Branch without reason

Address:

Delhi

I am holding the HDFC bank account for more than 5 years
Whenever I request for a new cheque book / debit card etc, the officials of HDFC don't dispatch the same at my mailing address via courier. Rather they call me to collect the same from the HDFC branch (Rohini Sector 9, i.e. my home branch) which is very far off from my home. And is not possible for me to visit the branch every time to collect my cheque book etc.

Even after repeated reminders and escalating the matter to the senior management (Mr Aditya Puri), then also I am not getting a valid / exact reason for this nuisance, they are just harassing me and giving me some claptrap reason which is updated in their system as “POLICY REASON” (which none of the customer service person is able to understand).

I have not received the perfect solution of this problem. This shows
a) The kind of systems which HDFC is using ?
b) Care-Free attitude of the executives
c) Even the senior management persons are least bothered about the problem(s) / concerns of the consumer ?

I am not going to recommend anybody for the services of HDFC

Regards
Gaurav Sahni