HDFC Bank Slic — Outright LIES told by HDFC sLIC sales staff to sell dud policies

This was very well planned & executed trap by a grup o[censored]nscruplous sales

staff trying to increase their sales figures & their commission at the

expense o[censored]nsuspecting customers.
I recd a call from the HDFC call

centre in Delhi from Someone claiming to be Dr DK Sharma & trying to

convince me that he was in a top position in HDFC SLIC & had special powers

to give special benefits & that he was promoting a policy as it was some

tenth anniversary of the Hyderabad branch of HDFC SLIC.
According to which

after payment of Rs 60,000/- annually for the next seven years I would be

given a complimentary family medical insurance for my family which would be

valid until my age of seventy years. Similarly a policy for my mother

comprising of Rs 60,000/- for seven years would fetch a medical insurance

valid till her age of 70 years. There was also some additional bonus

attached & reduction in payment. The offered policy sounded very nice & had

only benefits. There was no reason to doubt as I was being guided by HDFC

SLIC which I had always trusted.

But the trap was well laid. I was told that some Ms Shweta would call &

explain the terms of the policy & I should not disclose the additional

benefits that were given. I was told that she would ask me if I was given

any additional benefits & I must answer in the negative. This I was

supposed to do bcoz I was made to believe that the call centre personnel

are friendly with field sales staff who are not given these powers of

offering additional benefits. If the field staff come to know about the

additional beneftits then I would stand to lose my benefits. A few minutes

after these instructions just as I was told Ms Shweta called rom the HDFC

SLIC call centre.I was foolish enough to fall into the trap. My voice was

recorded while accepting the normal poliy features. I have five policies of

HDFC SLIC, but never before did I receive a call from the call



centre

asking whether I had been offered any additional benefits. I had foolishly

said that I had not recd any additional benefits.
I have been conned by a group of people working for HDFC itself. After

waiting for over two months for the medical insurance & nothing arrived, I

decided to complain to HDFC SLIC. I only rcd a letter from the complaint

redressal that I have bought the policy after being informed the features &

the free look period has expired, hence my policy cannot be refunded. They

told me that my voice has been recorded accepting the normal features. I

had given details of all people involved in the racket, but no action was

taken.



I cannot believe that I have been conned by my most trusted

organisation, HDFC as whole & HDFC SLIC.
I have been a customer of HDFC for the last 12 years using their

services for all my financial, banking & insurance needs. I never suspected

that an oragnisation that I held in such high regard would cheat me & trap

me into investing in such policies which I am really interested in. I feel

it is a scam in which people from HDFC are aware (if not involved) right to

the topmost level. Such wrong practices do not go a long way in building

consumer faith. I want to warn HDFC that if my money is not refunded I will

put up my complaint on every website available so that people know what

sort of cheats they are dealing with. I also want to inform HDFC SLIC that

I will take recourse to every option available to get back my money &

inform all my NRI brethren of the dangers associated with dealing with HDFC

& that their hard earned money is no longer safe with such con companies

around. If my case is not sorted out I will end all my association with

HDFC bank & HDFC SLIC & HDFC loans. I will surrender all my policies,

transfer my loans & shut down my account, no matter what the financial

losses to me.