[Resolved]  HDFC Bank Standard Life — Fraud by Employee

This is my e-mail which I have sent to all the people related to HDFC Bank and V Customer Employee:

To whom it may concern

I am writing this as "To whom it may concern" as HDFC has been acting as if they are not concerned at all about my problem. TO KNOW MORE ABOUT MY PROBLEM PLEASE SEE THE E-MAIL BELOW WHICH I HAD SENT ON 4TH FEB 2010 AND OTHER AROUND 8-10 E-MAILS AND HUNDREDS OF CALLS MADE.

Anyway now this is the case since 2-3 months I have been fighting with HDFC to reduce my policy premium from 2400/- to 1000/- AS PROMISED by the issuing manager during the time of the issue. But when I visited the office of HDFC Standard Life in Sec-63 and called thecustomer care several times they told me that this cannot be done until 3 years of issuing. And I was misinformed.

I am writing down my grief in points below so that you can understand better:

1. My policy was issued by Ms Vibha Rai from New Friends Colony, in July 2009.
2. I was promised that the first premium has to be 2400/- and thereafter I can pay AS MUCH AS I CAN as premium as I will receive a call every month before deduction of my premium (WHICH I NEVER DID).
3. Then when I called back the issuing agents to confirm this they said that yes it is possible.
4. When I received the welcome call from HDFC and they told me the T&C I confirmed from that person as well, he said NO it is not possible, and you will have to pay first 6 installments as 2400/- and then you can reduce it, I CLEARLY TOLD HIM THAT I DO NOT WANT SUCH POLICY AND PLEASE ARRANGE TO RETURN BACK THE DOCUMENTS, so he told me that he will arrange a call back within 24 hours, which never came.
5. I waited for 6 months to complete and then I went to HDFC office to reduce my premium amount but to my surprise they told me that it cannot be done for 3 years.
6. I suspected something was wrong, I went back and checked the documents closely and saw that there were COUNTERFEIT signatures of me on the documents, which were done because I was not made aware of the policy facts.
7. Now now one is looking into the matter since 2 months, so as grieved about my situation as I am as no one is bothered about the situation, I have decided to go the other way around.

I owe HDFC 54,000/- as a Personal Loan and around 14,000/- as Credit Card balance which are linked to my account. I decided not to pay the HDFC loan premium unless they clear off the matter and since 10 days when I have not made the payment and told the collections agent the reason why, I have been receiving calls from HDFC to solve my problem, please visit this office please visit that office, and HDFC Loan division does not care about what policy you have and it is not their concern.

Well reason for my grief is HDFC I do not care what division, for a customer HDFC is same and until the day I was paying my loan premium on time no body cared about my problem but I do not pay 1 installment and I get 7 calls in 10 days telling the solution of my problem. Well, I am not going to visit any HDFC office and am not making any call to any HDFC agent/employee or customer care, because I did that already many times.

Well here is a dialogue which one of HDFC's representative said "HDFC will not run for your problem, you will have to run for your problem" well then who so ever is concerned about this problem should know that I'm not going to run for this problem any more even if I get threats from 3rd party collection or a court notice, because I have proof of CHEATING by an HDFC employee and I want SOLUTION for that, I have been grieved since 8 months and no body cares, all HDFC cares about is their money and nothing about the customer, well if HDFC is big today it is only because of customer they have. So first make customer satisfied with the services and then ask for something from them.

Well I have been mentally harassed and grieved because no one even cares about my problem and I am sick and tired of dealing with phone calls that only promise me another date or another "will try to find the solution" things. So please I am giving you a solution, RETURN MY 14,400/- which I paid as premium and I will pay off my loan and credit card otherwise I am ready to go to the consumer court and wait for them to find a solution, and until then I am not dealing with HDFC bank in any way.

And if you at all are worried about your customer then I should receive my 14,400/- in my bank account and not another call promising me that "we will find a solution shortly", I am an 8 year old HDFC customer and will QUIT HDFC bank if this issue is not resolved with immediate effect.

Please e-mail me at [protected]@ymail.com for suggestions about my problem.