[Resolved]  HDFC Bank Standard Life Insurance — Customer care support

Hi,

Calling customer care number of HDFC Life means you need to hold the line for atleast 40 mins. I wanted receipt of my policy online and the person said system is down so he cannot help me. I asked for the alternate solution so he said to call customer care number back in 2 hours and if system is up they will provide the same. As I wanted the receipt urgently I requested him to transfer the line to senior person as I wanted to make request for the same. Mr Sharad Chandra said my senior won’t be able to help you on this. I still requested him to transfer the line to senior person. In spite of my repeating request he didn’t transfer the line. Neither he gave the solution nor he was ready to transfer the line to senior person. I dont know why is this rigid behaviour of customer executive. Firstly HDFC Life customer care number is always busy and some how I get through the number those guys talk to you this way. Pathetic customer serive.

I have been associated with HDFC since last 10 years and I don’t think your customer care executive behavior was appropriate. If a customer needs to speak to some senior person is the executive give the right to transfer or not?