Sir,.
I have the HDFC BANK, OOTY branch account. During the March last week I was tried to withdraw mone from my ATM the card was not working. I thought my card was damaged, and tried cash deposit from other branches, I came to know my account was closed already. After that I was tried to cotact the bank staff, I have not received any information rearding my acount, and I was bring to the BRANCH MANAGER. I shocked the BRANCH MANAGER does not aware of my account was closed. He asked any idea regarding my account information, since he could not get any my account information. After that I have made customer care complaint. Again I called back to the branch Manager, he said he will reply to my customer care complaint and not to me? This is the right way of approach?
Intitial I was told OOTY is a 'C' grade city, hence Annual Quarterly balance Rs.5000/= necessary, now he said I have to maintain the Rs.5000/= as minimum balance............... If it is minimum balance of Rs.5000 why my account was allowed to below Rs.5000/=? If you are charging the minimum balanace fee, then why my account was closed banker itself without any communication... Is the RBI guidelines for private banking sector devation and illtreatement of their customer.
S.Viswanathan.
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