[Resolved]  Hero Electric Optima Plus — defect in material and workmanship

Address:

South Delhi, Delhi

From, DATED: 03/03/10
P.MURALEEDHARAN PILLAI, E-57, CHATTERPUR EXTENSION
NEW DELHI 110074. TEL.[protected], [protected].
Owner of hero electric optima plus having frame serial no[protected],Motor serial no[protected],Charger no :- [protected], purchased on 12/08/09
To,
1. HERO ELECTRIC, 50, OKHALA INDUSTRIAL ESTATE-III, NEW DELHI-110020.
2. KAMAL AUTOMOBILES, 313, NAVRATTAN BUILDING, NEAR IDBI BANK, VASANTKUNJ ROAD,MAHIPALPUR,NEW DELHI- 37

Act of omission/cheating to customer leading to fatal accident
Sir,
I have purchased the above said vehicle from your dealer at Chattarpur on his verbal commitment that he will repair and service the vehicle from the sales outlet itself as his boys go to the service sender every day. Only thing needed is to leave the vehicle with him one day in advance and pickup a day after. This was quite suiting to me as this was to be used by my son who is studying in senior secondary school. He got the sales done with a laughing face but shown a souring face when it came to delivering the promise.
1. At least 4 times he refused to accept the vehicle narrating various reasons. Finally he accepted the vehicle on my reminding him of the commitment. So we could not get the first servicing done in time.
2. He returned the vehicle after a week with great pressure. But without the charger.
3. After three four rounds we got a charger of different model and old/repaired.
4. He has exchanged the charger with an old one( not the same serial no or model which was given)
5. On reporting the mismatch he again asks to go to Mahipalpur and finally told that the charger returned is the charger given for servicing.
6. Two of the service coupons are removed with one having data written without seal, and the other totally blank
7. There are no entries on the service/ maintenance records.
All the above would have been fine if the vehicle had worked fine to my kid.
1. On 28 Jan 2010 my son took out the vehicle to proceed for his tuition. Within a span of 500 meters he met with a fatal accident on a vacant road after a gutter. He broke his left leg. He was narrating that the front wheel was wobbling tremendously and he lost control. As he was not touching the vehicle even after getting cured, I was getting more sceptical about the present generation for their negligence to free facilities.
2. I checked up the vehicle on 28th of Feb. as it was my Rs.25000/- which was draining out
3. To my surprise the vehicle came out from service had a serious problem. The front wheel wobbles heavily on hitting a small stone or a gutter. It vibrates in such a speed that the balance will be lost if a sudden break is put.
There is definitely a defect in material and workmanship amounting to fatal accident/death.
1. There is all the possibility that some parts are cannibalised with old/defective ones.
2. The front shock absorber seems to be not working
3. No serving is done by a service centre rather than collecting the coupons
4. No quality measures in service centre
God has saved the life of my son. Hero electric team tried to kill him. My son has to be cautious throughout his life with his broken knee.
Who is responsible for the medical bills and the sufferings we had?