[Resolved]  Hero Motors Corp. — Handling charges taken from customer

Address:

Hyderabad, Andhra Pradesh

Hello,

I had complain the same to Hero Motors Corp. in there complain box on website. More than a month before but till date there is no action on this. In 2008 I purchase HH Glamor FI. That time too they charge me Handling charges. I complain the same to Hero Honda that time they took the action and refunded my amount with apologizing.

Handling charges are paid to the dealers by company and that should not be charged from the customers.

In Hyderabad all Hero Motors dealers are charging Handling charges from customer which is not suppose to be. I had complain the same few year back and got the amount refunded. That time the Hero Motors Area sales manager told me that this will not be repeated. But there is no change. They are charging this under Accessories Rs. 2100 and providing Accessories. Sari gard, Side mirror, Site cover, Tank cover. If we say this much high price accessories we don't want then they say we will deduct 565/- from 2100 and other amount i.e 2100-565= 1535 you have to pay. If I ask them to include this 1535/- in bill under the said charge they are not ready to give any receipt of the same.

I request you to please look in to this matter very seriously and take action on this as soon as possible. Not only to refund the excess amount , which I had paid but also to stop this process of getting Handling charges from end customer. Following is the detail of my bike with charges.

HH CBZ
Showroom price : 64,960
Tax : 5926
Insurance : 2100
Temp. Reg and Reg. : 1550
Accessories : 2100
Good Life : 250


Amiruddin Shaikh
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