[Resolved] Highland Holiday Homes — Membership sold based on false information | |||
We had gone to GOA for a vacation and there we met a person from Highland Holiday Homes Pvt. Ltd. at Candolim beach stating that we had won a gift voucher and would have to attend their company presentation to avail it. On visiting them, they presented their membership scheme for a holiday timeshare system with lot of other benefits. We found the membership scheme quite beneficial based on their infomation and opted for a 14days (7 days + 7days bonus) per year membership, costing Rs. 11, 000/- ( Rs. Eleven Thousand Only). We later came to know that all the information provided was false and the company had cheated us into buying the membershup. The following false information was given in the presentation. 1) We had purchased the membership on a 12 months EMI plan, using Kotak Bankcredit card. The sales person claimed that the company has a tie-up with the bank and the payment would be converted EMIs, and the interest, service charges and service tax would be borne by Highland Holiday Homes. On enquiring with Kotak, we were informed that there is no such scheme available and they have no tie up with Highland Holiday Homes. 2) The sales managers present on the day of the booking, Mr. Bax, told us that they have tie up with the Eskay resorts in borivali and many other clubs,where we will get the free membershio. But further when we inquired we came to know that there is no tie ups with any of the clubs. 3) We were promised the following discounts on travel arrangement, throughout the term of the membership: a. 20% discount on rail/air bookings b. 50% on car bookings for sightseeing c. 20% discount on all meals at the resort booked by HHH at any location We were shocked to learn later that all these discounts are not part of the membership, and this was just a story cooked up by the sales person, so as to sell the product. 4) The available international resorts shown during the presentation were from the daelive and RCI brochures. On checking the daelive.com site, we found that many of the resorts shown in the booklet were not present on the site, and the company does not have a tie-up with RCI. 5) We were told that we can rent out 60% of our days for Rs1000/- per day. So accordingly for our package we can rent out 7 days. But when we call at their office and requested them for rent out,they told us to bring the customer for rent out. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
This Siddharth and Zayed should be taught a lesson by beating them up...simply cheating peoples and eating their money...
i have heard that Zayed was previously working in Hyderabad branch and was beaten up by some peoples over there so they transferred him to pune.
i have heard that Zayed was previously working in Hyderabad branch and was beaten up by some peoples over there so they transferred him to pune.
I would say, you are at least lucky that they have acknowledged your membership. You should take whatever they offer and recover whatever you can.
With me they are not even acknowledging the membership although I have given them all the proofs of the payment including communication from the credit card bank.
You are also not able to speak to any senior managers if you feel the customer service managers are not able to understand your problem.
With me they are not even acknowledging the membership although I have given them all the proofs of the payment including communication from the credit card bank.
You are also not able to speak to any senior managers if you feel the customer service managers are not able to understand your problem.
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+91 44 2858 8550
5th Floor, Cisons complex, 150, Monteith Road, Egmore, Chennai, Tamil Nadu, India - 600008
Highland Holiday Homes Pvt. Ltd. — Membership sold based on false information
We had opted for a 5 years, 7days per year membership of Highland Holiday Homes, costing Rs. 35, 000/- ( Rs. Thirty Five Thousand Only) based on the following false information:1) We had purchased the membership on a 12 months EMI plan, using HDFC Gold credit card. The sales person claimed that the company has a tie-up with HDFC and the payment would be converted EMIs, and the interest, service charges and service tax would be borne by Highland Holiday Homes. On enquiring with HDFC, we were informed that there is no such scheme available and they have no tie up with Highland Holiday Homes.
2) The sales managers present on the day of the booking, Mr. Siddharth Savvi and Mr. Zayed Shaikh, told us that we would have to pay a utility charge ranging for $99 to $149 + Rs. 2000/- for a week’s stay in any international resort owned by daelive.com. Further they said that the stay could be split across multiple locations and resorts at the same charge. They worked out an itinerary with the above costing for us, to give us an estimate for the Malaysia tour that we were planning. We were informed today by Ms. Seema, at the Shah Hira Office, that such a split is not possible. If we knew this earlier, we would not have purchased the membership.
3) We were promised the following discounts on travel arrangement, throughout the term of the membership:
a. 20% discount on rail/air bookings
b. 50% on car bookings for sightseeing
c. 20% discount on all meals at the resort booked by HHH at any location
We were shocked to learn later that all these discounts are not part of the membership, and this was just a story cooked up by the sales person, so as to sell the product.
4) The available international resorts shown during the presentation were from the daelive and RCI brochures. On checking the daelive.com site, we found that many of the resorts shown in the booklet were not present on the site, and the company does not have a tie-up with RCI.
We have submited a written compaint and cancellation request to the Pune Branch Office on 30th May 2009. A copy has also been emailed to the Head office located at:
Cisons complex
150, Monteith Road
5th Floor,
Egmore,
Chennai-600 008
India
Tel:[protected]
Fax:[protected]
I am worried that I will not be refunded the booking amount, and the company will cheat others of their hard earned money.