To,
The Manager,
This is with reference to my membership nos ( H-5/DAE/MUM-162 ) at your resort.
I would like to bring to your notice that, it was given to my clear understanding by your representative Miss Akanksha & Mr.Siddhart at Citi Mall Andheri Link Rd, that, I would be receiving below mentioned benefits from your organization upon taking up the membership.
Below mentioned is the list:
1) Club member ship at Khar Gymkhana, Country Club & Royals Palms. Within in the year they will enroll other clubs as well in suburbs & South Mumbai.
2) If I am travelling in any Hotel in India or Overseas I will have to pay only the Utility charges which is Rs. 450/- to 850/- in India & for Overseas Hotels Rs 1200/- only, for any hotels which are part of the resort and the affiliated resorts & Hotels.
I gifted this package to my wife as we had planned our trip to Dubai. Your executive Siddhart & Akankansha confirmed me that, we have our affiliated hotels in Dubai, if you planning to visit you can book the hotel & you will have to pay only the utility charges of 1200/- & no other tariff you will have to pay, which I confirmed with both of them again & again, for which the assured me for the same. I was interested in club membership, they told me that I can use the Khar Gymkhana & the Country club for my convenience as Turf club is too far & I live in Suburbs.
I had few instance after we received our membership card & the Booklet were all the hotels & clubs names were mentioned. I was flummoxed to see that there were no hotels in Dubai. I had brought this only because I could make my trip to Dubai with my wife. When contacted your office they kept us on hold for long to reply & even after that I did not get a affirmative reply, after few days we tried to book the hotels in GOA & Alibuag from the list you have sent. There we faced a another problem, they said you will have to pay the full tariff of the hotel which was nothing less then 3000/- & will get discount only on food.
I contacted your office to inform them once again about this instance & the reply I got from the lady on the other side (Ms. Kamini) shook me off my chair, she replied saying that, Sir it’s a pure sales men ship the team at Citi Mall must have given you this commitment just to sell this product !!! Then I spoke to a another Muslim lady, She told me she is in charge of all the complaint & query’s. When I told her about the problem I was facing she was talking completely different language & when I asked about the Gymkhana membership at Khar & Goregaon she replied saying that this clubs are not activated yet, & it will take time, I asked he How long ? She said cant say few months but she said she was not sure. When I got little aggressive with her while questioning her, she told me that you don’t have to get so excited you have brought the package for only 40000/-.
I want to ask you, is 40000/- means nothing??? For me it means a lot of money…
I would like to state that I am not satisfied with the service render to me by your company, as the promise benefit, I feel cheated & looted… as whole lot of commitment given to me when selling your holiday package. I also come from a Retail back ground but we never give false commitment like this to our customer. Please do not try to convenience me for this as I would surely do not want to continue with this package were, even after paying so much money I could not take my wife to her desired destination & go through this hell of speaking to the people who does not understand anything about CUSTOMER RELATIONSHIP.
Thus I would like to request you for a refund of my payment… or I will have to take this matter up to the Consumer Court.
Awaiting for a favorable reply from you….
Regards,
Mohsin R. Shaikh.
Regional Manager
Egana India Pvt Ltd.
Dr.N.D.Vaidya (HUF)
1st Floor Tiecicon House
Mahalaxmi (W),
Mumbai -11.
Ph :[protected].
Fax :[protected].
Aug 14, 2020
Complaint marked as Resolved
We are also BIGGEST victims of this fraud that has duped me for 25K inApril' 2010. We have also gone through same process like asking three questions then declaring as winner and asked us to visit their office along with my wife and explained about their packages for 1 hour by some trained MBA students. Then we took the membership for 5 years and they have asked us to pay through credit cards then convert the same amount into EMIs we will refund the interest charged by the bank .
We did the same and produced the Credit card statements after converting the so called amount to EMIs to this fraud company. Then the really story get begun. They started arguing that they would refund only 7% of the total amount. I had to fight, abuse and threaten for amost a month month and
finally after that I received the Cheque.
The Sales rep also informed me that in case I want to go out on a holiday and if I call in for a booking 15 days before my journey date I shall get a confirmed booking, which is not at all true. I had to travel to Lonavala and Mahabaleshwar on 28th may and 1st june respectively, I called them and asked to do the bookings for the same. The reply i received was all the bookings are full.
The sales rep told me that over and above the membership charges I had to pay some utitity charges to which I asked her "What if I do not use the utilities? Will I still have to pay the charges?" she said no... Later When I tried booking the resort I was informed that thos were manditory charges. So I asked what are the Utility charges... she informed me that for Domestic its Rs 500 per day for 4 persons in thier own resorts and Rs. 650 in affiliated resorts... again this proved to be false information as the lonavala resort which is their own... I was informed that I had to pay Rs 1000 as utilty charges per day and in Mahabaleshwar I had o pay Rs 3000 per day.Hence I did not utlise their services.
This is the first company I have seen where the Head office does not have any information about their branch offices but the branch offices have all the information about all the other branch offices... And is the also great to hear that Highland Holiday Homes was barred from doing any business by Sebi for 5 years beacuase of a fraud.
Heres the link to that :-- http://www.sebi.gov.in/satorders/Highland.html
I am trying to cancel the membership but as per their dirty terms & conditions it’s not been cancelled. Guys why dont we come together and file a case againt Highland Holidays in the Consumer court.
Regards,
Jayesh Rathod
+91- [protected]
HIGHLAND HOLIDAYS HOMES PVT LTD — CHEATING AND FALSE PROMISES
I HAD GAVE COMPLAIN ON UR SITE ABOUT CHEATING FROM HIGHLAND HOLLIDAYS HOMES PVT LTD. SUCH A BIGGEST FRAUD COMPANY IN INDIA.WHO GAVE US FALSE PROMISE AND CHEATED US FOR 35000/- WHICH NOT A LESS AMOUNT FOR US.PLS HELP ME. I HAVE GIVEN MINIMUM 3 COMPLAINS AGAINST THIS FRAUD COMPANY ON CONSUMER FORUM.