[Resolved]  Hindustan Lever Pureit — very very poor service

Address:Chennai, Tamil Nadu

I have purchased Hindustan lever pure it water purifying system before two years. Some parts are repaired and water leakages now a days.I told the problem to the concerned dealer he give one mobile number he was his company authorized mechanic. I call him so many times, every time he ask the problem and address and he does not come. I also complaint the Hindustan lever's help line number, they also give one reference number and they also did not send the service mechanic. Every time I lost 10 to 12 Rupees for making call to help line. so please take this complaint and please advised to that company for care of customer's grevience.
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Aug 13, 2020
Complaint marked as Resolved 
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Pure It — very poor service

my pureit battery replacement request date 05102009.time 13.35pm. company send me sms next 72hrs. battery change. we have not recd. any phone & any battery.
please change name hindustan unilever ltd. new name hindustan poor service ltd
Dear Sir,
We really appreciate you for penning down your experience about Pureit. Your feedback will go a long way in helping us serve you and other consumers better. And on behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue.
At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal.
Please do forward your contact details so that our service executive can personally get in touch with you and resolve the issue.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards
Team Pureit
They start blaming eachother.LSP blame Sales and Sales blame LSP.

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