Hindustan Lever Pureit — total apathy and lack of response | |
My chlorine filtration tube is over since last 3 weeks and I had first asked for the refill on 2/Jan/09. I had also complained about a powdery formation in the transparent section of the filter. After that, I have been calling up for service a lot of times. Each time I call up I am assured of having the customer care person reach my house in next 2 days. After having wasted 3 leaves by being at home for the customer care person, I had requested that the person be sent on a Saturday and have waited at my house at least 5-6 Saturdays without the person turning up at my place inspite of promises from HLL rep. Finally, a Mr Ramalinga (his number[protected] called me today (17/Mar/09) at 1.00pm asking me to reach my house from office so he can service my filter!! this is ridiculous, I was also told that he cannot be around my house at 6pm by when I will return from office as there is no other complaint in my area. He also had the audacity to tell me that he cannot come on Saturdays as he has to go to other places and my house is far from his office!!! I am really appalled at the attitude of HLL and the customer care (rather lack of it)!!! Hope someone pays heed to my complaint and sends a person to service my filter and replace the chlorine tube as I am unable to use the filter now!! Was this information helpful? | |
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Comments
During the time of buying they show a lot of interest...
But now for the last 1 month(booked the battery on 28/09/2009) i am calling the help line for buying a battery..They tell me service will be given in the next 24 hours..but no response yet.I have also registered a complaint, but it seems to be of no use.
Where can I complain so that they take steps so that such a famous company attends to their customers??
But now for the last 1 month(booked the battery on 28/09/2009) i am calling the help line for buying a battery..They tell me service will be given in the next 24 hours..but no response yet.I have also registered a complaint, but it seems to be of no use.
Where can I complain so that they take steps so that such a famous company attends to their customers??
I am also victim of the so called pure it team. I have also been contacting the customer care for change in battery kit for the last one week but all in vain. By reading your complaint i feel there are just making fool of customers. Now I am thinking of filing a complaint in Consumer panel as also moving Human Right bodies as the company has been cheating consumers by claiming one crore virus purifier whereas they even fail to supply necessary kits. The misleading advertisement and concealment of ground realities like requirement of replacing filter kit and batter is a serious offence. Please team up for this cause.
Chander Sharma
Chandigarh
[protected]
Chander Sharma
Chandigarh
[protected]
total apathy and lack of response
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+91 92 3050 0500 [PureIt]
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+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Each time I call up I am assured of having the customer care person reach my house in next 2 days.
As I am working, I had asked the person to come on a Saturday and have waited at my house at least 5-6 Saturdays without the person turning up at my place inspite of promises from HLL rep.
Finally, a Mr Ramalinga (his number[protected] called me today at 1.30pm asking me to reach my house from office so he can service my filter!! this is ridiculous, I was also told that he cannot be around my house at 6pm by when I will return from office as there is no other complaint in my area.
He also had the audacity to tell me that he cannot come on Saturdays as he has to go to other places and my house is far from his office!!!
I am really appalled at the attitude of HLL and the customer care (rather lack of it)!!!