Hindustan Lever Pureit — Poorest response to customer problems

Dear Mr. Suresh Nair

This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on GKB Delivery

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Regards,
Pureit Team.

I was send 2 emails for replacement of battery, still no reponse from you.

I " Harigovind Upadhyay" using pure it as a water purifire from last 2.5 years. We are facing the problem replacement of germ kill battary due to unavailability of germ kill battery & helpless of pure it help line service.
From last one week we are continue following for germkitt battry to customer care & recieved 15 sms from customer care helpline no [protected] complaint no C[protected] but not get battry till date.
Can we get the germ kill battry or not your immediate response is awated. My registered mobile is [protected]

The product is to be placed on a 2/3 feet of table. If while cleaning It may fall on ground mistakenly.It breaks & the whole unit need to be replaced as the separate parts costs around 1200rs.This is quite disgusting.So we had to buy a new one.

I am also a design engineer.I know how much we care for the risk analysis.If your product has to be placed on a higher position.Its sometimes possible to be fall on ground. SO your team need to choose proper material so that it should not break at least not from a 3 feet height.Please look into the matter & I am really disappointed of the loss has occured to me.

DIpika-

On 5th Feb 2013 reference no 2565227 I had booked to deliver glass flask and micro fibre nest.
your service provider came with glass flask and said HE FORGET TO BRING THE NEST.

Now when I am complaint against it and asking for the pending consignment. YOUR COMPANY IS CHARGING 100 + 35 rupees to deliver the PENDING MATERIAL.

WHEN I HAD BOOKED EARLIER TO DELIVER THE TWO THE THING TOGETHER. and YOUR SERVICE PROVIDER FORGET. THEN WHy SHOULD I PAY AGAIN rs 35 FOR HANDLING THE PENDING COMPLAINTS.

IS ANYONE IN THIS COMPANY WHO HAVE CONSIDERATION TO COSTUMERS or ITS WAY TO LOOT.