Hindustan Lever PureIT Water Filter — Change of battery

I ordered for a replacement battery on 15th Oct 2008 and the helpline executive gave me an order no. and mentioned that within 3 days the battery someone would come to my residence and replace the battery for Rs. 315/- (which is the standard procedure). It has been 7 days now and nobody has turned up. Even after repeated follow-ups with the helpline executive nobody has turned up. This is so unexpected from a reputed organization like HLL. I do not know whom to turn to now. Perhaps the Chairman of HLL.
I, for one, will never recommend Pureit water filter to any of my acquaintances.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

pure it working condition is good. But unfortunatly we are the rural custmers.whenever we call ur custmer care about ur service they says sorry sir our executives are came for only nearest towns and cities.this is very bad.Then u can purchase ur products only in the cities and towns and u can clearly mentioned in all ur ads.
Change of battery
I ordered for a replacement battery on 14th Oct 2008 and the helpline executive gave me an order no. and mentioned that within 3 days the battery someone would come to my residence and replace the battery for Rs. 315/- (which is the standard procedure). It has been 18 days now and nobody has turned up. Even after repeated follow-ups with the helpline executive nobody has turned up. This is so unexpected from a reputed organization like HLL. I do not know whom to turn to now. Perhaps the Chairman of HLL.
I, for one, will never recommend Pureit water filter to any of my acquaintances. But i had a very bad experience, I Broght around 14 to 15 puriet fr by friends.. it also getting the same problem.by phone number[protected], 26531465
pureit water filter battery to be change requestion
please give us the belgaum addresss as we want to change our battery so we require belgaum contact nos. of your company,
Dear Mr Reshma,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Dear T.rajesh,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Dear Mr. Ramakrishna Kakarla,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PureIT / Hindustan Unilever
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    1720
    Pending
    0
    Resolved
    1061
    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
    View all PureIT / Hindustan Unilever contact information