[Resolved] Hindustan Lever/pure It — Purchase of New Battery Kit | |||
I had ordered (Order No. S10/SUR[protected]) for the battery kit for my water purifier on Tuesday i.e. 10 th of August 2010 but it is still not delivered even after 5 days i.e.Saturday (14 August 2010). A maximum of 48 hrs is specified. I made repeated calls to the helpline on tuesday, wednesday,friday though they registered complaints (complaint No- C[protected], C[protected] still there is no response. This is really ridiculous for a company that is considered to be very prompt world over have worst after sales service like this. I think it was my great mistake to purchase Pure It. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Aug 25, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. deepankar, This is in continuation to our conversation and the concerns mentioned in your blog dated 14th Aug 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 17th Aug 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
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+91 92 3050 0500 [PureIt]
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