[Resolved] Hindustan Unilever — Mistake of Purchasing Pureit Water Purifier | |||
Dear HUL Team. This is to inform you that, I have done a biggese mistake of purchasing Purit Water Purifier Sr No- RPM[protected],. Summary of Instance: I There is no change in the indicator observed from Last 2-3 month in the Putir battery. Last battery was replace almost a year back and we have not observed any change for quite some time. The indicator is still White instead of changing color to Red. Almost 1500 Ltr water is Dispensed by the putifier. Now, I called Purit helpline on Last Wednesday 13th July (Complaint No-C[protected]and the Purit Executive visited my Place on Friday (after 48 hrs). The Executive came from Tilak Nagar Branch and his name was Kailash Nath. Mr Kailash Confirmed that battery is not working from Last 1 year and Chlorine is deposited in the battery and the unit is not pyrifying the water since very long period. It was a shock for us as My family was drinking impure water and Your company gives false promises of Pure water to users. What a shame. Moreover, if Battery failed to work then water shouldnt have been dispensed to the collection chamber. However water kept on dispensing. Later we requested Mr Kailash to send some intelligent technical person to check the complete unit. He went back and no body visited thereafter till date. After this incident, I called purit helpline on 14th July and Spoke to Mr Atul - team leader and he registered the complaint (Complaint No C[protected] and assured me that with in 24 workin hour, Senior technician wil visit and check the unit and rectify the problem. My Wife called on 19, 20th and 21st ans spoken to Mr Kalam/ Mr. Rohit on helpline and evertime except assurene we did not receive any thing. What a pity. Till date no body as visited my Place and i have received a message of Complaint Closure of complaint no-C[protected]. On this i have given feedback as dissatisfied. From 13th July, We have not used Water purifier at all and purchsing mineral water from outside. If this is the quality of service then i really feel that i have invested my Trust in wrong brand. I am working with TATa Group where quality is never compromized. Regards, Nitin Mohan C5A/319C, Janak Puri New Delhi 110058 Contact no- [protected] Email: nitin.[protected]@tatadocomo.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
1721
Pending
0
Resolved
1061
+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
hindustan lever water purifier — Disgusting Service delivery and Water dispensing problem
Hello Sir,My name is Vilas Patil. I have purchased the purifier from Hindustan lever on 5/04/2010,Customer Id :- [protected]. Within the period of one and half a month, the Purifier has been giving me the problem. When i booked the complaint on 17th May 2010, the executive, without checking the machine for the problem, claimed that the germ kit and prepared the kit replacement.It was replaced on chargeable basis. Again after the replacement, a period of one and half month, i am suffering the same problem from the purifier. I have booked the complaint# C[protected], one and half week before. The executive had visited and did something but yet the problem persist. I reported my feedback on the same complaint on the same day asking me for replacement of the purifier against the faulty piece. But since that day, i had followed it today 07/08/2010 with Mr. Atul, Mr. Sachin, and Mr. Hussain. But no one is ready to provide me the replacement. Need your help to get the replacement a.s.a.p.