Hindustan Unilever — Faulty Pure It Germkill battery not replaced

Address:

Lucknow, Uttar Pradesh

Sir, I got a Pureit battery replaced on 7/6/2013 from Diksha enterprises lucknow. While in 3 to 4 days only, the germkill powder dropped to bottom. On contacting Diksha Ent. the customercare person Arun kept on saying that it was defective and he'll replace it in 2 to 3 days. After weeks of trouble, I filed a complaint on the complaint no. of Pureit company. then a person Vikas came to see. He told me that he will check with Diksha and will get it changed with no other charges. Now even he is not giving any answers. In this rainy season, with no germkill powder, it remains unsafe to drink water. Even I had to buy mineral water jar from outside. So, if the above can be taken note of and the battery be replaced with no further charges, at the earliest. Kindly give a proper response to this complaint.Even I, ve mailed twice on the feedback/complaint section of Pure-It website, with no response from their side. Thanking You, Mrs. Arti Gupta [protected]