[Resolved] Hindustan Unilever Limited — Poor quality of product (functionality issue) | |||||
Hello, This is Velmurugan. I have procured PureIt product (named as Pureit Autofill). The same was brought to my home and water was not filtered. Hence complaint was lodged against this and representative has addressed after two days of the complaint. It was working fine and three days back, the same issue arised. Hence i called the customer care of pureit yesterday to lodging the complaint and i have promised that complaint no. will be received to my mobile and representative will attend my problem subsequently. I did not received any communication neither the visit of their representative. Today again i was calling the customer care for registering the complaint. (Complaint No: C[protected]. This is worst service support to the customer who are constantly get disturbed by their (Pureit) products and still no recovery actions were taken. By Velmurugan M A (a customer constantly troubled by PureIT products) Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Aug 17, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Miss.Lata Elavia, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |||||
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Hindustan Unilever Ltd — NON ATTENDING COMPLAINT
PURE IT - SUCH AN IMPORTANT & MOST USEFUL ITEM , WHY YOUR REPRESENTATIVE NOT ATTENDING A COMPLAINT REGARDING THIS PRODUCT? ONE PURCHASE THE PRODUCT BY NAME OF THE COMPANY.IF SUCH A BIG RENOWN COMPANY GIVES SUCH TYPE OF POOR SERVICE THEN HOW SHOULD WE EXPECT GOOD SERVICE FROM ANOTHERS?