[Resolved]  Hindustan Unilever Limited / Pureit Compact Water Purifier — defective product

Address:

Bareilly, Uttar Pradesh

Dear Sir / Madam,


HUL is regarded as one of the world's leading organisation, and i never had doubts about it till today. HUL products will be substituted by products from another company from now on in my family.


my experience with HUL is one o[censored]tter frustration, helpless and unprofessional.


I purchased one compact pureit water filter No. RPBC[protected] on 13th October, 2011 in Bareilly from kiosk in front of ERA in DD Puram.

The agent, ( Mr. Mithilesh[protected] came to our house to demonstrate and put the product. The product was found to be defective and he committed to replace the product on same day or maximum of 14th first half saying " aap chitna na karo, main dekh lunga". Rest assured it called him next morning to check the status of replacement since i was out of station, he said he will replace it just now. i came back very late night at my residence to find that the product was not replaced, i called him at 10.00 in morning to see that he comes and replaces the product, but he mobile till now at 13.50 hrs is switched off.

i filed complaint at your helpline No. [protected], here also i had very bad experience:-

1. the people are more interested to get data from us,

2. the music we listen, which we do not want to listen is at our cost,

3. it is with great persistence, determination and too much time consuming i got my complaint No. C[protected]

4. the girl jyoti at other end was more determined not to give complaint No. saying that system is not working. This was PURPOSELY, DELIBRATELY AND KNOWINGLY DONE.

there was no feedback as to what has happened to my complaint. even after complaining i never knew what happened to my complaint except complaint No.


i called up again at your complaint No. [protected] here also after much music listening and loss of time, peace and money i reluctantly got your complaint No. C[protected] and with no feedback.


When i repeated asked about my feedback, i was told that somebody will attend on monday i.e 17th October, 2011


I wish to be known from HUL:-


Why after Post Delivery inspection the product was found to be defective,

2. why the agent did not turn up even after repeated attempts,

3, why initiative was not taken from side of HUL to give customer service, why customer had to call, when the problem was told and HUL knew the problem.

4. i need to be paid compensation for my mobile bill of Rs 52+1+5=Rs 58

5. HUL compensate me for loss of peace of mind.

6.HUL to be responsible for me not getting the product benefit even after paying the product cost in cash.

with regards,
arvind raina